Hi All,
I have gotten to the point in my shopify ecommerce store where I am spending alot of time taking care of customer service requests. I am looking to outsource this aspect so I can spend more time on other efforts within the business. I am looking to outsource this aspect to a VA overseas. What apps do you guys recommend for customer service inquiry tracking/solutions for a small startup that will service about 5 requests a week?
I was orignially using Google Groups Collaborative Inbox but found this to be very lmiimted. My employees could not send emails from the company groups like contact, support, orders etc. I also found that when they did reply to customers, it always CC'ed the customer rather than direct response.
I was looking at ZenDesk but read its much too complex for a smaller startup company. Any suggestions on what systems/programs you guys use?
Any help is appreciated!!
I have gotten to the point in my shopify ecommerce store where I am spending alot of time taking care of customer service requests. I am looking to outsource this aspect so I can spend more time on other efforts within the business. I am looking to outsource this aspect to a VA overseas. What apps do you guys recommend for customer service inquiry tracking/solutions for a small startup that will service about 5 requests a week?
I was orignially using Google Groups Collaborative Inbox but found this to be very lmiimted. My employees could not send emails from the company groups like contact, support, orders etc. I also found that when they did reply to customers, it always CC'ed the customer rather than direct response.
I was looking at ZenDesk but read its much too complex for a smaller startup company. Any suggestions on what systems/programs you guys use?
Any help is appreciated!!
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