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- Nov 15, 2014
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This sounds like something that might work for chains, but at higher end places I think the clientele would prefer tipping and so would the wait staff.
I don't, personally. Here's why...
I've eaten at high end (Michael Star) restaurants and have hated coming up with a tip. I was at a Michael Star restaurant in Vegas not too long ago, we decided to go for the multi-course food & wine pairing. Meaning, they decide on the menu for us and have their Sommelier introduce each course with the wine (of their choice) that best fits the food.
It was lavish.
But... someone f*cked up half way through and delivered our food before the Sommelier could intro the food/wine for us. A big no-no in their world. We started eating the food BEFORE tasting the wine. The wine is suppose to enhance the flavor of the food, much like salt does, but in a much more regal way when paired with the correct wine.
The staff freaked out! F*cking, freaked out!
The chef came out and personally apologized. They have a book of the restaurant sitting at the front door, they snatched it away from it's perch and had the entire staff sign it for us. The entire F*cking staff. They sell some sort of high end french chocolates in a fancy-a$$ box to take home with you, they gave it to us, on the house. They were buzzing around like flies on a rump roast.
It was F*cking funny!
Did they care about the tip? Nope... They could give 2 shits about the tip. And when I say "they," I'm referring to the wait staff, those directly benefiting from a 20% (minimum) tip on a meal costing hundreds of dollars (tip was not included in the price).
You wanna know what they really cared about!? They only cared about... Their Yelp review. Yes... their F*cking Yelp review. Gawd forbid I leave, jump on Yelp, and describe this horrible atrocity in excruciating detail.
You see.. in that instant. The truth came out. F*ck the tip, we have bigger worries. We better make sure we address them before these customers leave.
A Sommelier, a Waiter, those directly benefiting from a tip at a high end place care about their careers more than that 1 time tip. This is truly their career, and they'll do anything to protect that.
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