G
Guest12120
Guest
Just wanted to share my not-so-great experience with Elance.
I posted a job in the beginning of October to have a website built for my business. I got a bunch of offers and accepted the proposal from the British company Tasvic Tech LTD. Their price was reasonable and they had some good looking websites in their portfolio. Before they got the job they wanted to change the payment conditions to 50% upfront, 25% when the website is on their server and 25% after the job is completed. I agreed to the modified terms. I thought it was only few hundred bucks. Maybe having the money would motivate them to get the job done quickly. They offered to have the job completed by 10/29.
To make a long story short, the website, as of 12/3, is not yet done. All they did was loaded a generic template on their server and that’s it. None of the things I requested were done. They stopped responding to my messages. I requested a full refund that was supposedly accepted by the contractor. However the Elance customer service representative told me that as of now the contractor doesn't have enough money in their Elance account so they can't do anything. To make things worse their account on Elance doesn’t seem to be active any more. The money that was still in escrow account (25%) was posted to my credit card right after I cancelled the contract. It’s the money from the contractor I am having problems getting back.
I called Chase today to dispute the charges. Hopefully I get the full amount credited soon.
Lesson learned! Never pay for any job in advance!
I posted a job in the beginning of October to have a website built for my business. I got a bunch of offers and accepted the proposal from the British company Tasvic Tech LTD. Their price was reasonable and they had some good looking websites in their portfolio. Before they got the job they wanted to change the payment conditions to 50% upfront, 25% when the website is on their server and 25% after the job is completed. I agreed to the modified terms. I thought it was only few hundred bucks. Maybe having the money would motivate them to get the job done quickly. They offered to have the job completed by 10/29.
To make a long story short, the website, as of 12/3, is not yet done. All they did was loaded a generic template on their server and that’s it. None of the things I requested were done. They stopped responding to my messages. I requested a full refund that was supposedly accepted by the contractor. However the Elance customer service representative told me that as of now the contractor doesn't have enough money in their Elance account so they can't do anything. To make things worse their account on Elance doesn’t seem to be active any more. The money that was still in escrow account (25%) was posted to my credit card right after I cancelled the contract. It’s the money from the contractor I am having problems getting back.
I called Chase today to dispute the charges. Hopefully I get the full amount credited soon.
Lesson learned! Never pay for any job in advance!
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