Replying to FB comments...

[Sanj Modha]

Hey TTFers!

Does anyone have automated software to help me respond to comments off my Sponsored Posts? I was using Re-Engage but it sucks now and it seems that the developer has given up too.

Thanks.

 

Dislike ads? Remove them and support the forum: Subscribe to Fastlane Insiders.

[Supa]

Wouldn't automated responses hurt your (potential) customer experience?

 

[Danyer]

Hey TTFers!

Does anyone have automated software to help me respond to comments off my Sponsored Posts? I was using Re-Engage but it sucks now and it seems that the developer has given up too.

Thanks.

I'm not sure that automating responses is a good idea. Overall you should always seek to provide great service, and automating responses isn't really that. Especially on social media, as people go on social media sites to socialize. I don't know one single person that uses social media to look at ads. Having people interact on your ads is actually a good thing(unless of course, they're negative comments), as it gives you the chance to provide more information on what you're offering, which could definitely turn into more sales.

 

[Sanj Modha]

I'm not sure that automating responses is a good idea. Overall you should always seek to provide great service, and automating responses isn't really that. Especially on social media, as people go on social media sites to socialize. I don't know one single person that uses social media to look at ads. Having people interact on your ads is actually a good thing(unless of course, they're negative comments), as it gives you the chance to provide more information on what you're offering, which could definitely turn into more sales.

There's too many. I have 10000s across multiple ads. I'm not posting outbound links. Just tagging the user and telling to click on the main post link. Outbound linking will get your ads manager account frozen.

 

Dislike ads? Remove them and support the forum: Subscribe to Fastlane Insiders.

[Phones]

Hire a VA. Just the increased conversion by replying to people will pay their wage multiple times.

 

[EN_VY]

As stated above, I'd hire a VA.. People love actual replies.

 

[Sanj Modha]

I get the VA argument but it's way too many for one person. I could hire someone for 16 hours/day and it would never get done. I'm running massive ads. Some have been running for 8 months+. RE was working for a good time until the developer moved on.

 

Dislike ads? Remove them and support the forum: Subscribe to Fastlane Insiders.

[NewJamesBond]

I get the VA argument but it's way too many for one person. I could hire someone for 16 hours/day and it would never get done. I'm running massive ads. Some have been running for 8 months+. RE was working for a good time until the developer moved on.

If by replying to people your getting a higher ROI (more people converting to your offer) then really consider hiring a team of VA's

 

[PaulRobert]

Wouldn't automated responses hurt your (potential) customer experience?

Agreed. Everyone is doing automated replies. Most people can tell the difference between a genuine response and robot. IG is full of "fake" comments. Genuinely interacting with your audience will lead to a better improved ROI.