eliquid
( Jason Brown )
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- May 29, 2013
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Kinda unrelated...
But I am old enough to remember that if you waited too long in a drive thru or had something messed up with your order, places would give you free cookies or an apple pie ( specifically McDonalds, but I am talking other places too ). Sometimes you got a voucher for a free meal next time. Not saying I want a sugary reward for the error, but it's the thought behind it.
These days?
Nothing.
Just a "sorry about your wait" while they slam the window shut in your face. Got my order wrong? Now I have to wait another X minutes while you prep the right food.
Add this to the story @biophase presents about the trickery in the product and prices and you see a story unfold about how "downward" the whole system is steering to.
I use to handwrite letters to companies when I got bad/poor service. I would always get a letter back 99% of the time with an apology and some form of "fix" like a free meal. I didn't care about the meal honestly and most times threw the coupon away.
Today though?
I have to email someone or tweet them and I never get a response back. Sending a real letter.. yeah it's not getting to anyone at corporate anymore.
I understand times have changed and I know the exact reason why.
However, I think this opens a world of opportunity for someone that can face the challenges of the restaurant business. There is a lot that could be improved on.
I eat out a lot. Like 3-4x a day so I experience this daily.
About the best run place I have experienced in the fast food world is Chic-fil-a. Nothing I have found ( fast food wise that is ) has beaten their speed, friendliness, cleanliness, and overall experience for fast food joints.
Doing the right things is escaping most of these places.
.
But I am old enough to remember that if you waited too long in a drive thru or had something messed up with your order, places would give you free cookies or an apple pie ( specifically McDonalds, but I am talking other places too ). Sometimes you got a voucher for a free meal next time. Not saying I want a sugary reward for the error, but it's the thought behind it.
These days?
Nothing.
Just a "sorry about your wait" while they slam the window shut in your face. Got my order wrong? Now I have to wait another X minutes while you prep the right food.
Add this to the story @biophase presents about the trickery in the product and prices and you see a story unfold about how "downward" the whole system is steering to.
I use to handwrite letters to companies when I got bad/poor service. I would always get a letter back 99% of the time with an apology and some form of "fix" like a free meal. I didn't care about the meal honestly and most times threw the coupon away.
Today though?
I have to email someone or tweet them and I never get a response back. Sending a real letter.. yeah it's not getting to anyone at corporate anymore.
I understand times have changed and I know the exact reason why.
However, I think this opens a world of opportunity for someone that can face the challenges of the restaurant business. There is a lot that could be improved on.
I eat out a lot. Like 3-4x a day so I experience this daily.
About the best run place I have experienced in the fast food world is Chic-fil-a. Nothing I have found ( fast food wise that is ) has beaten their speed, friendliness, cleanliness, and overall experience for fast food joints.
Doing the right things is escaping most of these places.
.
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