Talk about winning the battle yet losing the war

[yveskleinsky]

This restaurant really showed them...but at what cost?

Couple Busted for Refusing to Pay Tip | NBC Philadelphia

 

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[mainstreet]

The pub was busy that night - I bet it won't be busy for many more!!!

Great horrible story!!!

Any time I tip less than the 20% expected, I ask for a manager and explain why. That has only happened a couple of times and my wife got mad both times - but I waited tables through college like many others and tip very well. I tell my cheap friends or family members that I wont go to dinner with them unless they tip well. I wouldnt have tipped for that service either. Free food is not the answer you want from a manager - the offer maybe - but you want an apology and that the situation will be addressed. Personally I feel slighted when offered free food becuase I know that offer is the restaraunts version of blow me off becuase I am cheap and complaining so I dont have to pay when I really want my complaint heard.

Thanks for the story!

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[tchandy]

I don't see why they didn't complain and then leave if service didn't improve.