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Software consulting SLA recommendations

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iamonlyanegg

New Contributor
Read Millionaire Fastlane
May 5, 2019
23
15
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Hey there folks,

I just landed a new software consulting client that I plan on invoicing through my company. The service is for a remote, full-time software architect position. My goal is to use the income to cover my personal costs as well as reinvest them on my startup (which is also under my company). The client is well aware of my side venture so that doesn't pose a conflict of interest.

Question: can someone orient me in terms of what to include in a Service Level Agreement, aside from the basics (like confidentiality, hourly rates, etc)? What other things should I consider including? Any useful resources for sourcing SLA models?

I plan on retaining legal services soon for these kind of situations but I am pressed for time since I need to sign with them next week.

Anyone with experience in outsourcing tech projects that can share some useful pointers would be much appreciated.
 

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Jon L

Platinum Contributor
Read Millionaire Fastlane
Speedway Pass
Aug 22, 2015
1,599
4,174
1,016
Bellevue, WA
Hey there folks,

I just landed a new software consulting client that I plan on invoicing through my company. The service is for a remote, full-time software architect position. My goal is to use the income to cover my personal costs as well as reinvest them on my startup (which is also under my company). The client is well aware of my side venture so that doesn't pose a conflict of interest.

Question: can someone orient me in terms of what to include in a Service Level Agreement, aside from the basics (like confidentiality, hourly rates, etc)? What other things should I consider including? Any useful resources for sourcing SLA models?

I plan on retaining legal services soon for these kind of situations but I am pressed for time since I need to sign with them next week.

Anyone with experience in outsourcing tech projects that can share some useful pointers would be much appreciated.
include as little as possible. You will perform software consulting services for x dollars per hour. Invoiced weekly. Don't offer any warranties, don't offer to indemnify them. etc. I'd also purchase business insurance - E&O, plus general liability. I use Hiscox. PM me if you want more as this is an old post. Note that I'm not a lawyer, and this is not legal advice.
 

iamonlyanegg

New Contributor
Read Millionaire Fastlane
May 5, 2019
23
15
19
include as little as possible. You will perform software consulting services for x dollars per hour. Invoiced weekly. Don't offer any warranties, don't offer to indemnify them. etc. I'd also purchase business insurance - E&O, plus general liability. I use Hiscox. PM me if you want more as this is an old post. Note that I'm not a lawyer, and this is not legal advice.
Thank you @Jon L this is useful. I ended up signing a Statement Of Work that's pretty lenient. I'll look into E&O/business insurance, that wasn't even on my radar so thanks for pointing that out.
 

Jon L

Platinum Contributor
Read Millionaire Fastlane
Speedway Pass
Aug 22, 2015
1,599
4,174
1,016
Bellevue, WA
Thank you @Jon L this is useful. I ended up signing a Statement Of Work that's pretty lenient. I'll look into E&O/business insurance, that wasn't even on my radar so thanks for pointing that out.
The insurance is about $100/month, and worth it.
 

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