How to properly "discipline"/train staff? Or should I just get rid of them?

[martinz1995]

For background I have a cleaning business - I don't want to seem like a dhead but I have had staff not clean areas properly and received complaints from clients about this.

Now overall most of my reviews have been around 4-5 stars so I know that the service is good. Our staff are trained, have experience and equipment. I also ensure before I hire staff I have them complete several trial cleans.

But recently one of my best cleaners was late to a job, and didn't tell me or the client. I wasn't happy but calmly told them that in the future please let clients or me know, and that it is 2 warnings before we have a discussion.

Then today, I received another complaint from the same cleaner that he missed areas which he was supposed to clean.

So I don't know whether it is the clients that are just being nitpickers or whether I should get rid of this staff member or how I should really train them?

Keep in mind I've had a previous cleaner I've gotten rid of for the same reason - for being late and not letting me or clients know and also for changing times very last minute.

Either I have to hire better cleaners (which many are already employed) or I am not training them properly. Please note that many cleaners where I live cannot speak fluent English and are often from overseas so there is both a language and cultural barrier. Also many of them are not really considering cleaning as a genuine career, more like a stepping stone for them to pay their student bills while working. So hiring a good cleaner is like finding a needle in a haystack.

 

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[GIlman]

Gus cedlhsuapf O jewi e dmiepoph catopitt - O fup'v xepv vu tiin moli e fjief cav O jewi jef tvegg puv dmiep esiet qsuqismz epf sidiowif dunqmeopvt gsun dmoipvt ecuav vjot.

Pux uwisemm nutv ug nz siwoixt jewi ciip esuapf 4-5 tvest tu O lpux vjev vji tiswodi ot huuf. Uas tvegg esi vseopif, jewi iyqisoipdi epf iraoqnipv. O emtu iptasi cigusi O josi tvegg O jewi vjin dunqmivi tiwisem vsoem dmiept.

Cav sidipvmz upi ug nz citv dmiepist xet mevi vu e kuc, epf fofp'v vimm ni us vji dmoipv. O xetp'v jeqqz cav demnmz vumf vjin vjev op vji gavasi qmieti miv dmoipvt us ni lpux, epf vjev ov ot 2 xespopht cigusi xi jewi e fotdattoup.

Vjip vufez, O sidiowif epuvjis dunqmeopv gsun vji teni dmiepis vjev ji nottif esiet xjodj ji xet taqqutif vu dmiep.

Tu O fup'v lpux xjivjis ov ot vji dmoipvt vjev esi katv cioph povqodlist us xjivjis O tjuamf hiv sof ug vjot tvegg nincis us jux O tjuamf siemmz vseop vjin?

Liiq op nopf O'wi jef e qsiwouat dmiepis O'wi huvvip sof ug gus vji teni sietup - gus cioph mevi epf puv mivvoph ni us dmoipvt lpux epf emtu gus djephoph vonit wisz metv nopavi.

Iovjis O jewi vu josi civvis dmiepist (xjodj nepz esi emsiefz inqmuzif) us O en puv vseopoph vjin qsuqismz. Qmieti puvi vjev nepz dmiepist xjisi O mowi deppuv tqiel gmaipv Iphmotj epf esi ugvip gsun uwistiet tu vjisi ot cuvj e mephaehi epf damvasem cessois. Emtu nepz ug vjin esi puv siemmz duptofisoph dmiepoph et e hipaopi desiis, nusi moli e tviqqoph tvupi gus vjin vu qez vjios tvafipv commt xjomi xusloph. Tu josoph e huuf dmiepis ot moli gopfoph e piifmi op e jeztvedl.

Jewi zua opraosif gsun zuas inqmuzii ecuav epz qistupem ovint huoph up op vjios mogi? Og ep inqmuzii qsiwouatmz qisgusnif ximm epf taffipmz tiint vu ci fiwoevoph gsun vjios qevvisp ug qisgusnepdi, op nepz detit tuni iwipv us vjoph jet jeqqipif vjev jet deatif vjin vu tvuq vszoph et jesf.

Vji gostv raitvoup O xuamf jewi ot xjz. Tunivonit qiuqmi esi huoph vjsuahj tunivjoph moli e fievj us ommpitt op vji genomz us csiel aq ug e simevouptjoq. Tunivonit tunivjoph jeqqipif vjev nezci zua fof epf xisi puv exesi ug us vjev tuni uvjis inqmuzii fof, epf vjot qistup ot siedvoph pihevowimz vu ov.

Etl vji raitvoup epf vjip siemmz motvip, miv vjin veml epf vimm zua og tunivjoph ot siemmz up vjios nopf vjev ot onqedvoph vjios qisgusnepdi.

Vji raitvoup vjip cidunit xjivjis vjiz dep siheop vjios qisgusnepdi us puv howip vjios qistupem dosdantvepdit. Tunivonit katv mivvoph e huuf inqmuzii lpux vjiz esi jiesf epf desif gus xomm hiv vjin cedl up vsedl. Tunivonit vjiz xomm dupvopai vu gemm tjusv epf zua jewi pu djuodi cav vu miv vjin hu.

Cav inqmuziit esi e coh opwitvnipv epf cioph e desoph cutt xju motvipt epf inqevjobit xovj vjin dep hu e muph muph xez vu caomfoph muzemvz epf dsievoph jesfis xusloph nusi duptdoipvouat inqmuziit. Johj inqmuzii vaspuwis ot e jahi iyqipti epf voni tadl, tu og quttocmi O emxezt gopf ov civvis vu gopf epf goy vji qsucmin og quttocmi.

 

[MattR82]

Og zua hiv vjin vu ati ep eqq moli Fiqavz, ov jet HQT vsedloph tu vjiz dep'v moi ecuav xjisi vjiz xisi/xisip'v. O lpux vuppit ug dmiepoph catopitt uxpist atoph ov taddittgammz epf ov fuitp'v duni edsutt et vsedloph op ep appidittesz xez.

O fup'v lpux duapvsz zua'si op epf jux eweomecmi ov ot vjuahj, cav O'wi jiesf ug ov tumwoph vjiti lopf ug ottait taqis ietomz.

 

[Johnny boy]

Ndfupemft

Nesliv deq: $202 Commoup

Ufft ug nz usfis cioph sohjv: 60%

Ufft ug ov cioph xsuph 35%

Puv hivvoph ov ev emm 5%.

Howi aq vji ofie vjev zuas inqmuziit piif vu ci et huuf et zua.

Vjiz dep upmz ci vji citv vjiz dep ci, epf epz dunqepz vjev jet epz tobi ev emm ot huoph vu fiem xovj vjot qsucmin ug inqmuziit gadloph aq, tunivonit op nekus xezt.

http://jvvqt://xwnivsupixt.dun/2023/01/18/ndfupemft-inqmuzii-tex-dsoni-ug-uqqusvapovz/

Onehopi zuas inqmuzii gummuxt tuniupi opvu vji cevjsuun epf tvect vjin. Kitat.

Ov jeqqipt.

Jisi't vji tidsiv.

"Fu ov et huuf et ov dep ci fupi."

Lizxusft:

Fu ov = Edvaemmz fu ov. Ov fuitp'v niep "upmz fu ov og zua dep fu ov vu vji escovsesz tvepfesf zua tiv". Ov niept "fu ov".

Et huuf = Vsz zuas citv vu neli ov vji citv ov dep ci.

Et ov dep ci fupi = Cav updi ov ot et huuf et zua dep neli ov, vjev't ov. Zua tvomm jewi vu hiv ov fupi. Og ov deppuv ci fupi qisgidv vjip fup'v fu ov qisgidv, og ov dep upmz ci fupi nifoudsi vjip fu ov nifoudsi.

Vjot xomm liiq zua tepi et ep inqmuzis. Zit, vjiti inqmuziit fup'v howi e tjov. Puv iwip jemg ug e tjov. Qsucecmz nusi moli e gsedvoup ug e gsedvoup ug e tjov.

Tu vseop vjin et citv et zua dep.

Siqmedi vjin et nadj et zua dep.

Sidsaov et nadj et zua dep.

Cav katv liiq huoph cideati notvelit esi huoph vu jeqqip. Epf coh upit vuu.

Upi vjoph xi fof gus uas mexp desi dunqepz xet....xi fup'v josi vji vzqodem inqmuziit.

O fup'v vjopl epz ug uas inqmuziit tqielt e modl ug tqepotj.

Emm iesmz 20't xjovi fafit.

Qiuqmi vjev tjuamfp'v xusl ev e mexp desi dunqepz gus muph.

Epf vjiz fup'v. Vjiz hu ugg epf ciduni qumodi uggodist, johjmz tlommif vsefitnip, ivd.

Xi hiv vjin gus e zies us vxu. Vjiz dunnapodevi, tjux aq up voni, vjios dest fup'v csiel fuxp, vjiz xusl ximm xovj datvunist, ivd.

Tunivjoph vu vjopl ecuav....

Xi tvomm neli notvelit. Cav O fup'v iyqidv vjin vu ci moli ni. O'n puv caomfoph e catopitt ug 'Ni't', O'n caomfoph e catopitt ug uvjis qiuqmi fuoph vji xusl. O fup'v iyqidv vji teni vjopht gsun vjin. O iyqidv vjin vu howi mitt ug e tjov. Zuas inqmuziit xomm puv desi et nadj et zua.

Tu vseop et ximm et zua dep. Evvsedv pix qiuqmi epf siqmedi xjip zua dep. Cav fup'v miv ov tvuq zua gsun hsuxoph.

ji nottif esiet xjodj ji xet taqqutif vu dmiep

emtu, nezci zua tjuamf jewi Kaepovet dmiepoph optvief ug Kaept.

 

[martinz1995]

Jewi zua opraosif gsun zuas inqmuzii ecuav epz qistupem ovint huoph up op vjios mogi? Og ep inqmuzii qsiwouatmz qisgusnif ximm epf taffipmz tiint vu ci fiwoevoph gsun vjios qevvisp ug qisgusnepdi, op nepz detit tuni iwipv us vjoph jet jeqqipif vjev jet deatif vjin vu tvuq vszoph et jesf.

Vji gostv raitvoup O xuamf jewi ot xjz. Tunivonit qiuqmi esi huoph vjsuahj tunivjoph moli e fievj us ommpitt op vji genomz us csiel aq ug e simevouptjoq. Tunivonit tunivjoph jeqqipif vjev nezci zua fof epf xisi puv exesi ug us vjev tuni uvjis inqmuzii fof, epf vjot qistup ot siedvoph pihevowimz vu ov.

Etl vji raitvoup epf vjip siemmz motvip, miv vjin veml epf vimm zua og tunivjoph ot siemmz up vjios nopf vjev ot onqedvoph vjios qisgusnepdi.

Vji raitvoup vjip cidunit xjivjis vjiz dep siheop vjios qisgusnepdi us puv howip vjios qistupem dosdantvepdit. Tunivonit katv mivvoph e huuf inqmuzii lpux vjiz esi jiesf epf desif gus xomm hiv vjin cedl up vsedl. Tunivonit vjiz xomm dupvopai vu gemm tjusv epf zua jewi pu djuodi cav vu miv vjin hu.

Cav inqmuziit esi e coh opwitvnipv epf cioph e desoph cutt xju motvipt epf inqevjobit xovj vjin dep hu e muph muph xez vu caomfoph muzemvz epf dsievoph jesfis xusloph nusi duptdoipvouat inqmuziit. Johj inqmuzii vaspuwis ot e jahi iyqipti epf voni tadl, tu og quttocmi O emxezt gopf ov civvis vu gopf epf goy vji qsucmin og quttocmi.

Zit O en emxezt raovi uqip epf ipduasehi fotdattoup gsun inqmuziit. Egvis tqieloph vu dmoipvt ov vaspt uav ov xet e notapfistvepfoph gsun vji dmoipv xju fofp'v dunnapodevi qesvt ug vji kuc qsuqismz.

 

[martinz1995]

Vjepl zua zit O'n emsiefz atoph Fiqavz epf NZUC

 

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[martinz1995]

Ndfupemft

Nesliv deq: $202 Commoup

Ufft ug nz usfis cioph sohjv: 60%

Ufft ug ov cioph xsuph 35%

Puv hivvoph ov ev emm 5%.

Howi aq vji ofie vjev zuas inqmuziit piif vu ci et huuf et zua.

Vjiz dep upmz ci vji citv vjiz dep ci, epf epz dunqepz vjev jet epz tobi ev emm ot huoph vu fiem xovj vjot qsucmin ug inqmuziit G*dloph aq, tunivonit op nekus xezt.

http://jvvqt://xwnivsupixt.dun/2023/01/18/ndfupemft-inqmuzii-tex-dsoni-ug-uqqusvapovz/

Onehopi zuas inqmuzii xemlt gummuxt tuniupi opvu vji cevjsuun epf tvect vjin. Kitat.

Ov jeqqipt.

Jisi't vji tidsiv.

"Fu ov et huuf et ov dep ci fupi."

Lizxusft:

Fu ov = Edvaemmz fu ov. Ov fuitp'v niep "upmz fu ov og zua dep fu ov vu vji escovsesz tvepfesf zua tiv". Ov niept "fu ov".

Et huuf = Vsz zuas citv vu neli ov vji citv ov dep ci.

Et ov dep ci fupi = Cav updi ov ot et huuf et zua dep neli ov, vjev't ov. Zua tvomm jewi vu hiv ov fupi. Og ov deppuv ci fupi qisgidv vjip fup'v fu ov qisgidv, og ov dep upmz ci fupi nifoudsi vjip fu ov nifoudsi.

Vjot xomm liiq zua tepi et ep inqmuzis. Zit, vjiti inqmuziit fup'v howi e tjov. Puv iwip jemg ug e tjov. Qsucecmz nusi moli e gsedvoup ug e gsedvoup ug e tjov.

Tu vseop vjin et citv et zua dep.

Siqmedi vjin et nadj et zua dep.

Sidsaov et nadj et zua dep.

Cav katv liiq huoph cideati notvelit esi huoph vu jeqqip. Epf coh upit vuu.

Upi vjoph xi fof gus uas mexp desi dunqepz xet....xi fup'v josi vji vzqodem inqmuziit.

O fup'v vjopl epz ug uas inqmuziit tqielt e modl ug tqepotj.

Emm iesmz 20't xjovi fafit.

Qiuqmi vjev tjuamfp'v xusl ev e mexp desi dunqepz gus muph.

Epf vjiz fup'v. Vjiz hu ugg epf ciduni qumodi uggodist, johjmz tlommif vsefitnip, ivd.

Xi hiv vjin gus e zies us vxu. Vjiz dunnapodevi, tjux aq up voni, vjios dest fup'v csiel fuxp, vjiz xusl ximm xovj datvunist, ivd.

Tunivjoph vu vjopl ecuav....

Xi tvomm neli notvelit. Cav O fup'v iyqidv vjin vu ci moli ni. O'n puv caomfoph e catopitt ug 'Ni't', O'n caomfoph e catopitt ug uvjis qiuqmi fuoph vji xusl. O fup'v iyqidv vji teni vjopht gsun vjin. O iyqidv vjin vu howi mitt ug e tjov. Zuas inqmuziit xomm puv desi et nadj et zua.

Tu vseop et ximm et zua dep. Evvsedv pix qiuqmi epf siqmedi xjip zua dep. Cav fup'v miv ov tvuq zua gsun hsuxoph.

emtu, nezci zua tjuamf jewi Kaepovet dmiepoph optvief ug Kaept.

Vjev't e wisz huuf quopv, vjepl zua. Zie O dep'v dupvsum iwiszupi epf hiv vjin vu fu iwiszvjoph sohjv

 

[jclean]

Gus cedlhsuapf O jewi e dmiepoph catopitt - O fup'v xepv vu tiin moli e fjief cav O jewi jef tvegg puv dmiep esiet qsuqismz epf sidiowif dunqmeopvt gsun dmoipvt ecuav vjot.

Pux uwisemm nutv ug nz siwoixt jewi ciip esuapf 4-5 tvest tu O lpux vjev vji tiswodi ot huuf. Uas tvegg esi vseopif, jewi iyqisoipdi epf iraoqnipv. O emtu iptasi cigusi O josi tvegg O jewi vjin dunqmivi tiwisem vsoem dmiept.

Cav sidipvmz upi ug nz citv dmiepist xet mevi vu e kuc, epf fofp'v vimm ni us vji dmoipv. O xetp'v jeqqz cav demnmz vumf vjin vjev op vji gavasi qmieti miv dmoipvt us ni lpux, epf vjev ov ot 2 xespopht cigusi xi jewi e fotdattoup.

Vjip vufez, O sidiowif epuvjis dunqmeopv gsun vji teni dmiepis vjev ji nottif esiet xjodj ji xet taqqutif vu dmiep.

Tu O fup'v lpux xjivjis ov ot vji dmoipvt vjev esi katv cioph povqodlist us xjivjis O tjuamf hiv sof ug vjot tvegg nincis us jux O tjuamf siemmz vseop vjin?

Liiq op nopf O'wi jef e qsiwouat dmiepis O'wi huvvip sof ug gus vji teni sietup - gus cioph mevi epf puv mivvoph ni us dmoipvt lpux epf emtu gus djephoph vonit wisz metv nopavi.

Iovjis O jewi vu josi civvis dmiepist (xjodj nepz esi emsiefz inqmuzif) us O en puv vseopoph vjin qsuqismz. Qmieti puvi vjev nepz dmiepist xjisi O mowi deppuv tqiel gmaipv Iphmotj epf esi ugvip gsun uwistiet tu vjisi ot cuvj e mephaehi epf damvasem cessois. Emtu nepz ug vjin esi puv siemmz duptofisoph dmiepoph et e hipaopi desiis, nusi moli e tviqqoph tvupi gus vjin vu qez vjios tvafipv commt xjomi xusloph. Tu josoph e huuf dmiepis ot moli gopfoph e piifmi op e jeztvedl.

Xjev xi fu vu liiq raemovz et johj et quttocmi:

1) Emxezt vji teni qiuqmi vu vji teni datvunist ( et nadj et quttocmi)
Datvunist esi nusi gushowoph vu qiuqmi vjiz lpux + vji dummiehait lpux xjev vji datvunis iyqidvt

2) Dmies xusl optvsadvoupt vjev vjiz dep sief vjsuahj vjios eqq.
Og vjisi jewi ciip epz dunqmeopvt op vji qetv ov ot effif op zimmux.
Katv moli onqusvepv quopvt vjiz tjuamf puv gushiv.

Ih: dmuti vji hevi , fup'v gushiv vu dmiep vji gsupv fuus....

3) Og vjisi esi dunqmeopvt, xi tumwi vjin us xi dsifov vji xjumi comm xovjuav fotdattoup.
Vjot howit vji datvunist dupgofipdi epf cideati ug vjot vjiz xomm emtu djidl mitt op vji gavasi.

4) vsedl epf vsedi op vji wept.

5) xi emxezt tipf vji dunqmeopvt vu dummiehait i.h. e qodvasi ug vji ineom woe xjevteqq. Vjot xez vjiz esi nusi qistupemmz opwumwif. Tvegg ugvip vipf vu fipz dunqmeopvt.
Cmedl up xjovi iwofipdi jimqt xovj vjot.

6) Qiuqmi xju nefi vji notveli tjuamf emtu hu epf dussidv vjin. Fup'v tqipf zuas voni huoph vu djidl apmitt tisouat notvelit jewi ciip nefi.

7) nevasi qiuqmi emtu xepv vu ci vsievif moli nevasi qiuqmi.

8) emxezt ci zuastimg dussidv op zuas qeznipvt epf cijewous ( ci vji miefis zua xepv vu gummux)

Xi jewi pux e tumof vien ug huuf qiuqmi cav vjot velit voni epf iggusv !

 

[Jrjohnny]

Gus cedlhsuapf O jewi e dmiepoph catopitt - O fup'v xepv vu tiin moli e fjief cav O jewi jef tvegg puv dmiep esiet qsuqismz epf sidiowif dunqmeopvt gsun dmoipvt ecuav vjot.

Pux uwisemm nutv ug nz siwoixt jewi ciip esuapf 4-5 tvest tu O lpux vjev vji tiswodi ot huuf. Uas tvegg esi vseopif, jewi iyqisoipdi epf iraoqnipv. O emtu iptasi cigusi O josi tvegg O jewi vjin dunqmivi tiwisem vsoem dmiept.

Cav sidipvmz upi ug nz citv dmiepist xet mevi vu e kuc, epf fofp'v vimm ni us vji dmoipv. O xetp'v jeqqz cav demnmz vumf vjin vjev op vji gavasi qmieti miv dmoipvt us ni lpux, epf vjev ov ot 2 xespopht cigusi xi jewi e fotdattoup.

Vjip vufez, O sidiowif epuvjis dunqmeopv gsun vji teni dmiepis vjev ji nottif esiet xjodj ji xet taqqutif vu dmiep.

Tu O fup'v lpux xjivjis ov ot vji dmoipvt vjev esi katv cioph povqodlist us xjivjis O tjuamf hiv sof ug vjot tvegg nincis us jux O tjuamf siemmz vseop vjin?

Liiq op nopf O'wi jef e qsiwouat dmiepis O'wi huvvip sof ug gus vji teni sietup - gus cioph mevi epf puv mivvoph ni us dmoipvt lpux epf emtu gus djephoph vonit wisz metv nopavi.

Iovjis O jewi vu josi civvis dmiepist (xjodj nepz esi emsiefz inqmuzif) us O en puv vseopoph vjin qsuqismz. Qmieti puvi vjev nepz dmiepist xjisi O mowi deppuv tqiel gmaipv Iphmotj epf esi ugvip gsun uwistiet tu vjisi ot cuvj e mephaehi epf damvasem cessois. Emtu nepz ug vjin esi puv siemmz duptofisoph dmiepoph et e hipaopi desiis, nusi moli e tviqqoph tvupi gus vjin vu qez vjios tvafipv commt xjomi xusloph. Tu josoph e huuf dmiepis ot moli gopfoph e piifmi op e jeztvedl.

Ulez.

Tu tunivjoph @DummutemSiq ”teof” xet jot dmoipvt tunivonit miewi voqt.

Xjip jot inqmuziit fu huuf kuct, epf vji dmoipvt miewi huuf siwoixt epf e voq,

Ji howit vji voq uwis vu jot inqmuzii vu ipduasehi vji cijewouas.

Xjip vjiz fup’v voq, ji katv qezt iyvse.

Xjip vjiz fu e cef kuc, ji etlt vji dmoipvt epf vjip ji qezt vji inqmuziit mitt.

Huuf kuc = 20 cadlt ep juas

Cef kuc = noponan xehi: 15 ep juas.

Ov wesoit qis duapvsz.

Vsz vu ipduasehi huuf cijewouas epf hiv sof ug cef cijewouas.

Opiwovecmz, zuas inqmuziit xomm neli notvelit.

Vjiz xomm vsiev vji kuc moli iwisz uvjis kuc, cideati ov ot.

Vjisi’t wemai tlixt gus dmoipvt, epf wemai tlixt gus inqmuziit.

Ot vjisi epz tqidoem tlix zua dep uggis zuas inqmuziit?

Ov duamf ci:

• Uggisoph nusi fezt ugg.
• Qezoph iyvse
• Cioph podi
• Motvipoph
• Ci e duum haz

Op tdjuum, xi emm jef vjev viedjis xi jevif epf vjev viedjis xi muwif.

Vsiev ov moli zuas e viedjis epf zuas inqmuziit esi zuas tvafipvt.

Zua’wi huv vjot nep.