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Recent content by Lee Wright

  1. Lee Wright

    Anyone Use AI for Phone Answering?

    EXECUTION 
    Yes good point. It was quite time consuming getting it set up. I'd say I spent a whole week on it. Hopefully it's a one off & not something I have to spend a lot a time on every time they decide to roll out an update.
  2. Lee Wright

    Anyone Use AI for Phone Answering?

    EXECUTION 
    Yes I've heard of them. That's quite expensive though I don't know your call volume. I worked out that I'd be paying about 20c per call.
  3. Lee Wright

    Anyone Use AI for Phone Answering?

    EXECUTION 
    That's a good question. I hadn't really thought about it in depth except that it's really getting to me. I can't do anything without being interrupted multiple times but I guess the reasons include: -I'm missing about 20% of calls. -Very time consuming to have to manually transcribe...
  4. Lee Wright

    Anyone Use AI for Phone Answering?

    EXECUTION 
    Has anyone had any success with using an AI phone receptionist setup? I've been playing with VAPI, Open AI Assistants & Twilio. I've got a basic setup working but I'm afraid to take the plunge & change my phone number over. Does anyone have any tips?
  5. Lee Wright

    Organise Via Task or Location?

    SCALING EXECUTION 
    Yes I've only mentioned 2 options but I'm open to others as well. As for raising prices, I've already done that & have been saying no to the more difficult jobs. It's been great. The issue is that even having fewer but more valuable clients still means the business is totally dependent on...
  6. Lee Wright

    Organise Via Task or Location?

    SCALING EXECUTION 
    I run a small AV hire business. We have 2 locations. One in the city & one regional. I do all the sales & bookings from the regional office. For example a customer rings me. I create an order in the cloud booking software & we have a part-time technician (Dan) that comes in to the city...
  7. Lee Wright

    Website for Firewood Sales

    Correct but Shopify looks good too. Tons of Youtube vids around. That's mostly how I learn. Also Google Bard is great if you get stuck & have a specific question (It's Google's version of Chat GPT). Cutting Edge looks good. I think selling accessories is a great idea. I...
  8. Lee Wright

    Website for Firewood Sales

    It's a been a few years since I did this. It wasn't very profitable for me so I sold the site to an existing competitor for about $500. Having said that the site worked well for getting orders. It was the supply side that I struggled with. I was simply acting as an agent & outsourcing...
  9. Lee Wright

    Book About the Economics of Hiring Staff?

    My business has grown quite a bit the last year to the point where I'm thinking about getting some permanent part-time employees. One thing that has always made me use contractors is my skepticism that employees are actually any cheaper at the end of the day. I'm starting to think that...
  10. Lee Wright

    Chat GPT - Impressive But I Can't Find A Use For It

    EXECUTION 
    Don't get me wrong. I want to be as excited about Chat GPT as I was at the beginning of the Web back in 94 but I'm struggling to find an everyday use for it. For example I watched a video about how it's great for replying to emails & I'm thinking yeah nah. By the time I: -Copy the email...
  11. Lee Wright

    The Value of Capital Vs Labour

    INVESTING 
    Someone I think on this forum suggested that capital is simply "distilled labour". That's a very interesting idea. It got me thinking. Let's say I go out & work for an hour to earn $10 of capital. Being a lazy a$$ I then think to myself, mmm I might send my $10 capital to work for an...
  12. Lee Wright

    Phone Interruptions with Potential Sales are Driving Me Nuts

    QUESTION 
    When you put it that way I do have it pretty good. Maybe I'd be better offloading some of my other work which is more outsourceable & just focusing on the phone calls. As you rightly say, they are indeed "hot to trot" when they call because the website & reviews have done all the heavy lifting.
  13. Lee Wright

    Phone Interruptions with Potential Sales are Driving Me Nuts

    QUESTION 
    Yes a script is not a bad idea.
  14. Lee Wright

    Phone Interruptions with Potential Sales are Driving Me Nuts

    QUESTION 
    Texts are slightly better. I actually do say on my website that people can text & they sometimes do. People do expect a fast reply for texts though more so than email. Texts are easier to delegate & are generally much briefer.
  15. Lee Wright

    Phone Interruptions with Potential Sales are Driving Me Nuts

    QUESTION 
    I run a small events/AV hire business. I've always used my mobile as the main number & this has worked pretty well for the last 10 years but since the end of COVID business has ramped up a lot along with the number of calls. I feel like it's really affecting my productivity & I'm getting...
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