G
GuestUser140
Guest
Hi guys,
I've been working hard for the past couple of years building a successful ecommerce store. I just broke the 5000 customer mark and got a good thing going. Millions in sales, a few hundred thousand in profit. Opened a first physical retail location three weeks ago and sales are good.
The vast majority of my customers are happy.
A small minority of customers/people is virtually impossible to please
...no matter how much time and service you provide.
The good ones quietly refer others which is lovely. The 1 in 1000 bad ones invest their limited time in writing bad reviews.
So what does one do when a customer threatens to plaster social media with negative reviews even after you've apologised verbally and financially for a small hickup?
I'm the kind of guy who overcompensates in the rare event that an order doesn't go as planned. I go the extra mile in service, always, because I know I need to serve thousands more. But sometimes nothing helps.
How does one make satisfied customer share their good purchase more openly?
I've been working hard for the past couple of years building a successful ecommerce store. I just broke the 5000 customer mark and got a good thing going. Millions in sales, a few hundred thousand in profit. Opened a first physical retail location three weeks ago and sales are good.
The vast majority of my customers are happy.
A small minority of customers/people is virtually impossible to please
...no matter how much time and service you provide.
The good ones quietly refer others which is lovely. The 1 in 1000 bad ones invest their limited time in writing bad reviews.
So what does one do when a customer threatens to plaster social media with negative reviews even after you've apologised verbally and financially for a small hickup?
I'm the kind of guy who overcompensates in the rare event that an order doesn't go as planned. I go the extra mile in service, always, because I know I need to serve thousands more. But sometimes nothing helps.
How does one make satisfied customer share their good purchase more openly?
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