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My SaaS company is growing slowly, but it is growing. Only now have I crunched the numbers and realized that due to the low subscription prices, a significant increase aka magnitude won't be feasible. The solution: scaling through more subscriptions/customers (scale). So far, so good.
Based on my calculations, however, the numbers ahead of me seem absolutely surreal and quite intimidating when I compare them to my current status. How am I supposed to handle, say, 5,000 or 10,000 subscribers?!
I'm already setting up everything in the form of systems. Almost everything is a kind of predefined process that, at least in theory, anyone with similar skills could take over. In my business, this primarily involves customer support and bug fixing.
I've been looking for solutions to my current problem, or rather my current fear, and I've found quite a few. The common denominator: always focus on the problem right in front of you. Nevertheless, the thought of managing/sustaining a business with tens of thousands of subscribers paralyzes me.
How have you dealt with this issue?
Recently, I read that MJ has sold at least 1 million+ of his books. He also wrote that he's a one-man show. Maybe it's different with books compared to a SaaS business, but with a million+ people, there must also be countless messages, questions, contacts, etc., right? How can that be managed solo?
I would be very interested in your input.
Based on my calculations, however, the numbers ahead of me seem absolutely surreal and quite intimidating when I compare them to my current status. How am I supposed to handle, say, 5,000 or 10,000 subscribers?!
I'm already setting up everything in the form of systems. Almost everything is a kind of predefined process that, at least in theory, anyone with similar skills could take over. In my business, this primarily involves customer support and bug fixing.
I've been looking for solutions to my current problem, or rather my current fear, and I've found quite a few. The common denominator: always focus on the problem right in front of you. Nevertheless, the thought of managing/sustaining a business with tens of thousands of subscribers paralyzes me.
How have you dealt with this issue?
Recently, I read that MJ has sold at least 1 million+ of his books. He also wrote that he's a one-man show. Maybe it's different with books compared to a SaaS business, but with a million+ people, there must also be countless messages, questions, contacts, etc., right? How can that be managed solo?
I would be very interested in your input.
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