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    Rant: extremely poor customer service, how to react.

    RANT 
    Hi guys, Long time since I’ve posted but I feel like this forum has many good opinions so would like to hear some honest ideas on how I go forward in my current situation. In my opinion, I’ve probably just experienced the worst customer service/public relations situation I’ve ever seen in...
  2. N

    Moving Email Hosting

    QUESTION 
    Tech experts please help! Recently without notification, it seems my email hosting service was sold to Deluxe by Easyhosting. Then almost immediately after I get a weird support email from easyhosting saying my account is going to be shut off if I dont update payment info on their website. At...
  3. N

    ADVICE- I started a crane, scaffolding and earth moving machines rental business

    REAL ESTATE 
    Hey man, Good for you on starting your business. It can be a life changing event and something not everyone can handle so good for you making the leap. Hopefully I can offer a little bit of advice as I actually own a earth moving rental business myself. There has been some good advice so far in...
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    Lack of quality for service 2022

    RANT 
    I was thinking about this the other way though. Ownership does have its issues, but obviously big reward. I wouldnt have it any other way. I dont know if I could work for someone else to be honest. And I dont really get the mindset of just being an employee. It wouldnt jive with me. I'm guessing...
  5. N

    Finding a good private label / white label supplier

    SOURCING QUESTION 
    The biggest thing is what value are you adding to this product that would make it better and get people to buy from you, rather than this product you found which you said is "perfect". Can you sell it for cheaper? If its in a store already its been mass produced and cost to make is likely much...
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    Margaritaville (I've Bought A Golf-Course!)

    GOLD! MINDSET 
    One quick suggestion that could help drive business, your website is solid but have you considered putting drone flyovers of your holes on the website for customers to see what the golf course is like? That or at minimum a kind of stylized graphic of the hole from above maybe with some quick...
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    Margaritaville (I've Bought A Golf-Course!)

    GOLD! MINDSET 
    SteveO been following this thread for a while. Awesome man! Golf courses are no easy task but if you have your ducks in a row and manage it well you can make it THE place people go for recreation. From looking at your website and the stuff you are offering to public looks like you are doing very...
  8. N

    Lack of quality for service 2022

    RANT 
    I like it man. It is 100% a problem that is massive in business and society these days. People are so blinded by their technology they dont have to learn basic people skills. What do you mean I cant send a text to solve a problem? Cant I tweet at the company and they will give me a free coupon...
  9. N

    Lack of quality for service 2022

    RANT 
    My question is would you crush the competition though? I understand this theory if we are good at our jobs and differentiate enough then people will leave the competition and come to us, big bucks roll in, all good. From my experiences of what I am seeing out there I think the problem is so...
  10. N

    Lack of quality for service 2022

    RANT 
    This is a tough one. With our business we have struggled with this when we put employees in this position and it ends up always that my brother and I that are ownership/managers end up being the client facing people. No matter what training tactics we would use and pound it into employees you...
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    Lack of quality for service 2022

    RANT 
    Agree 100% on answering the phone and getting back to people. Our policy at our business is a phone call never goes unanswered. If its ringing, pick it up. If you somehow missed it, look back on missed calls and dial back. Doesnt matter if it was a wrong number, someone fishing for information...
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    What would you do if you inherited a piece of land

    IDEA 
    Its an interesting idea. There are alot of these already where I'm at. People essentially run their small business out of them. Cold storage thats enclosed for boats, bikes, cars, etc almost less of a liability than having seperate HVAC systems, water, sewer, power to each stall. You pay and you...
  13. N

    What would you do if you inherited a piece of land

    IDEA 
    All solid ideas for sure. The diner thing, maybe its just me, but I really like the old school good home cooking vibe. Not just a corporate restaurant. You really dont see it much anymore though. A place you could slide up to the counter and have a coffee and a meal thats of decent enough...
  14. N

    What would you do if you inherited a piece of land

    IDEA 
    What do you define as a support business? Lets say this business park/Industrial zone has your typical things like a machine shop, welding, trucking companies, manufacturing of various goods, etc. The nap rental is very interesting. If workers are on shift rather than going home if they have...
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    What would you do if you inherited a piece of land

    IDEA 
    Okay just for fun hypothetical. You're rich business savvy uncle has left you a couple acre parcel of bare land in an industrial park in a small town. You can do anything you want with it, but you must build something on it. Can not just hold it to flip to another business. What ideas would...
  16. N

    Lack of quality for service 2022

    RANT 
    Hi Guys, First time poster, long time lurker. A brief introduction is I'm a business owner in the heavy equipment industry. We do heavy equipment (yellow iron) rentals and used sales, as well as some other odd things like RV storage, property rentals. Family owned and run business our whole...

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