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  1. GetShitDone

    How To Prevent Clients From Being Stolen? (By Remote Freelancers)

    PEOPLE 
    I run a digital marketing agency and I outsource Client Fulfillment to a team of freelancers I've hired. One of which is a lead generator who has access to all of my clients as he generates the leads for them. How can I prevent/minimize the chance of him stealing all my clients if he wanted...
  2. GetShitDone

    "COVID Pricing" & Undercharging?

    MARKETING 
    I guess that depends on what a "good gross margin" is for a digital marketing agency. Perhaps 50%.
  3. GetShitDone

    "COVID Pricing" & Undercharging?

    MARKETING 
    I feel like I'm undercharging for the Digital Marketing Service that I'm providing at $1K-$1.5K/mo I've got lots of clients from it and clients even told me its cheap (this was a month before COVID). However, due to COVID - I feel like I should be charging at this price as businesses aren't...
  4. GetShitDone

    USA Trademark Required? (Canadian Company Selling To US Market)

    Thanks Lucky. I really appreciate that. I will DM you as soon as I read through everything. How long is the process typically? Thanks for the advice guys. I was originally debating how necessary a trademark really is before you scale, but the thought of someone trademarking my name when...
  5. GetShitDone

    USA Trademark Required? (Canadian Company Selling To US Market)

    I own a Canadian company (Digital Marketing Agency) that sells primarily to the US market. Should I get a trademark for my business name in the US? (Or any form of legal protection) If so, what's the process? I don't want to run into a problem in the future where someone steals my name in...
  6. GetShitDone

    Putting Clients In Our Team Group Chat? (Slack)

    EXECUTION 
    Agreed for your situation. I wonder how it would be for my Digital Marketing Agency. "Can you change the wording here, target these prospects, etc" maybe. We don't charge by hour if that's what you mean by billables. But you have a point.. might turn into a shit show. Not sure if my...
  7. GetShitDone

    Putting Clients In Our Team Group Chat? (Slack)

    EXECUTION 
    That may be a good idea. The reason for the slack channel (w/client in it) is that our team usually needs to have ad-hoc responses from the client in real time to make things more effecient. Maybe every time I have a client, I can go into Slack to make 2 channels: 1) Client Channel...
  8. GetShitDone

    HELP! I've Hired A Bad Virtual Assistant

    PEOPLE 
    Wow, awesome post man. My favorite parts were : 1) The Hub Time Tracker - I haven't even used a time tracker yet! And this is why I'm paranoid as hell that he has a job on the side or is just sitting there and not having enough work. 2) 30 Day Problem Fix - I like this as it's straight up...
  9. GetShitDone

    Putting Clients In Our Team Group Chat? (Slack)

    EXECUTION 
    We're a digital marketing agency and we are considering a new initiative where we allow our Clients to be in our Slack Channel (We have a slack channel/group for each specific client campaign that we work on). Meaning the client can have instant chat communication with the entire team that's...
  10. GetShitDone

    HELP! I've Hired A Bad Virtual Assistant

    PEOPLE 
    I'll definitely take this into account regarding the firing. 1) Did you have a certain vetting process that got you this great VA? 2) Did you have anything "in place" to make sure they were motivated to do their job? Thanks, I really want that type of VA. Agreed. For my future VA, do...
  11. GetShitDone

    HELP! I've Hired A Bad Virtual Assistant

    PEOPLE 
    Okay, sounds good. I'll write up an email. Do you suggest to create a KPI structure that if he doesn't hit, he's fired? I agree. The reason I haven't fired him is due to the fact that I've spent so much time training him and that he's "adapted" to how the business works so to speak. So I...
  12. GetShitDone

    HELP! I've Hired A Bad Virtual Assistant

    PEOPLE 
    It almost feels like I'm going to need to hire a "VA Manager" who manages my VA at this point. That's how bad it has gotten. I feel like I need to nudge this guy 24/7 telling him 2-3 times to do things. Seems like emails, tasks, messages, etc all go over his head and he needs a nudge. Crazy.
  13. GetShitDone

    HELP! I've Hired A Bad Virtual Assistant

    PEOPLE 
    I've hired a Phillilipines-Based VA and I feel that he's done a few things wrong: - Not responding to customers promptly (clients have to follow up or I have to nudge him to do it) - Not responding to potential leads promptly - Not answering my emails (I have to nudge him to respond) - Not...
  14. GetShitDone

    Anybody from Canada? It's highly likely you are about to be hit extremely hard by the coming recession..

    OFF-TOPIC 
    Canadian here. Wouldn't earning USD (And targeting a US market strictly) solve this for the individual online business owner? I'm currently doing the above by only targeting US business owners. I understand the US market will be hit hard too, but I'd rather earn from a not-as-hit-hard market...
  15. GetShitDone

    What's a reasonable payment to a freelancer for finding prospects and closing them?

    PEOPLE 
    This is exactly what my service specialises in. Monthly Retainer + commission is our fee. $200 is way too low. Closers get paid more than $200 for closing alone (and that's for inbound, not outbound). Lead Generators get paid thousands per month to do lead generation. Run the numbers. If...
  16. GetShitDone

    Slack - How To Disable DMs? (Or alternative apps)

    PEOPLE 
    Bump. I need to begin a group chat that prevents my remote freelancer team from DMing each other and forcing open communication.
  17. GetShitDone

    Slack - How To Disable DMs? (Or alternative apps)

    PEOPLE 
    Is there any alternative/solution to being able to disable Direct Messaging (DMs) in Slack? I don't want my contractors directly talking to each other for conflict of interest reasons. It's a bit crazy that Slack still hasn't added this feature in yet as people have been asking for years...
  18. GetShitDone

    Pay-Per-Call For Customer Support/Monthly Calls?

    PEOPLE 
    Let’s say 60 min (30 min max call + 30 min to prep via the monthly report that contains everything they need to know) Hiring a project manager later, not yet. Probably in a month or so. For now, need this solution.
  19. GetShitDone

    Pay-Per-Call For Customer Support/Monthly Calls?

    PEOPLE 
    Hey Andy, thanks for your reply! Yes, it's an account manager role - however they're only required for the monthly 1 on 1 calls. So, I want to know how much would be fair to pay them per avg. 30 min call (instead of paying them an hourly rate on standby, etc). I also want to perhaps pay them...
  20. GetShitDone

    Pay-Per-Call For Customer Support/Monthly Calls?

    PEOPLE 
    I run a B2B Marketing Agency. Before I scale my agency, I need to delegate lots of tasks that are making me work "in" my business instead of working "on" my business. One of these things is Account Management (Customer Email Support/Customer Monthly Phone Support) I've recently gotten my...

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