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service desk

  1. Andy Black

    Setting up a Service Desk (Helpdesk)

    PEOPLE 
    We're using Basecamp for team communication, and communicating with clients. It's pretty good, but we think we need some sort of ticketing system and service (help) desk. I prefer to call them Service Desks rather than Help Desks. It's there to provide a service, not just help. IT guys...
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