I just spoke to a friend who owns a pizza shop. Definitely a PRODUCTOCRACY. It's a franchise but people love his shop in particular. So much so that the other 2 franchises in my area closed down and he's opening another shop.
For the last WEEK he has been closing THREE HOURS EARLY EVERY DAY...
I've read Millionaire fast lane (great book!) now part way through Unscripted and loving it. I own a pizzeria on the coast 20 minutes outside of SanFrancisco. Looking forward to learning here.