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  1. R

    Is your customer service working for your competitor? If you're making this mistake...

    ...then you can probably say "yes". Earlier today I had two remarkable customer service experiences. One of them isn't the kind of remarkable you want to brag to your friends about. The other one, it was just about perfect. Like night and day, all in the space of about 10 minutes. Let's back...
  2. R

    I've got a Script, and the only prescription is more Fastlane

    INTRO 
    Hi everybody, I read TMF about a year ago and I thought it was remarkable. I just recently saw that MJ had released a second book, so of course I grabbed a copy of that (currently about 25% of the way through). I've been reading the forums here the last week and I'm amazed at how much knowledge...
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