Recent content by TryGuyDave
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Recommendations on monitoring software
Actually, throughout the day my employees fill out excel sheet in Google docs where they mark what they are doing for me to track progress. I mean some tickets are quite technical so you may need to consult other teams or forward them to L2-3 Support if you can't figure them out. The...- TryGuyDave
- Post #15
- Forum: Ideas, Concept Feedback
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Recommendations on monitoring software
Of course, we do that Basically, the number of tickets they process indicate their professional level and efficiency at work. If you reach a certain quota - you may get either a promotion or a salary increase. But at the moment I'm at a loss as I don't know what exactly the problem is with those...- TryGuyDave
- Post #4
- Forum: Ideas, Concept Feedback
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Recommendations on monitoring software
Hey! I'm not sure if this is a correct section of the forum to post, so I do apologize in case it is not. I want to ask a question if anyone here is a manager, please, help. We process tickets from our customers, and every agent has a quota of tickets to process each day. If we see that he or...- TryGuyDave
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- Replies: 17
- Forum: Ideas, Concept Feedback
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