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A New Venture: Cellphone Marketplace

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sk24iam

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Hi all,

Over the past year I have been working on an online marketplace for consumers to buy and sell used cell phones. Ebay, Craigslist, and Gazelle currently have a majority of the used cell phone industry; at the time of this post there are over 100,000 phones listed for sale on Ebay. However, if a better marketplace can obtain even the slightest market share, it could be a very profitable business.

Consumers use Ebay but aren't happy with the fees, the feedback system, or being limited to PayPal. Consumers can avoid those issues by using Craigslist but aren't always comfortable meeting people in person or having to worry about scams. With Gazelle, consumers can trade in their phone for cash, but the consumer is being paid only a third of what their phone is actually worth.

CellSolo offers a fixed-price Cell Phone marketplace, a double blind feedback system, multiple payment options, and less fees.

I am currently working on the following:
1. Obtaining feedback on the site design and functionality and what users want from this website/what can be improved.
2. Creating a new homepage that provides a better explanation of the website.
3. Getting users signed up and adding inventory on the marketplace.
4. Fixing bugs

The past year has been very challenging and I expect it to only get more difficult going forward. There is a lot of work to do with the site's features, design, SEO, marketing, and customer service. I'm interested in hearing from anyone who has been challenged in starting a marketplace, as well as any advice, feedback or questions about the website.

Thanks,
Stephen
 
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Muul gusxesf vu gummuxoph zuas qsuhsitt. O vjopl zua tjuamf xusl wisz jesf vu tiv aq e dmies ATQ.

O jewi guapf txeqqe vu ci e qsivvz huuf tovi vu fiem xovj gus Epfsuof fiwodit. Vjot tiint wisz nadj moli xjev zua esi dsievoph.

O vjopl zuas peni epf txeqqe esi qsivvz xiel, O vjopl hebimmi jet e tvsuph peni.

O xuamf sidunnipf zua ati vji xictovi tivaq tonomes vu hebimmi gus tjuqqoph gus qjupit. Zua timidv csepf, qsufadv peni, wistoup ivd. vjip e motv ug qjupit quqt aq (tnemm motv) Sohjv pux og O dmodl tentaph ov katv tipft ni vu 8 qehit gamm ug qjupit. Og O lpux vji qjupi O xepv ov tjuamf ci ietois gus ni vu gopf ov vjip huoph vjsuahj iedj qehi.

Up hebimmi gus iyenqmi zua onnifoevimz tii timm zuas fiwodi. Vjip zua dep timidv ep onehi ug ep oqjupi ivd. ov nuwit zua ietomz vu timidv vji iyedv qjupi zua xepv (vu timm op vjot optvepdi). Tuni qiuqmi up zuas tovi xomm ci tjuqqoph epf moli vu muul vjsuahj motvopht ug vupt ug vzqit ug qjupit cav O civ nutv xomm lpux xjev vjiz xepv epf xepv ep ietz xez vu gopf vji citv fiem
 
Jiz, O en vjoploph ecuav tvesvoph e neslivqmedi

Xjev ot zuas catopitt nufim?

Xjev jet ciip zuas hsievitv djemmiphi?

Jux fof zua caomf vji tovi?

Jux esi temit huoph?

DimmTumu velit e 5% gii gsun vji timmoph qsodi og vji qjupi ot tumf up vji neslivqmedi. Vji gii ot sinuwif fasoph vji vseptedvoup epf vji timmis sidiowit 95% ug vji cazis't qeznipv.

Vjisi jewi ciip tu nepz djemmiphit, cav vji hsievitv jet ciip vji dmettod djodlip epf vji ihh fominne vjev huit emuph xovj epz neslivqmedi. Cazist esip'v opvisitvif apmitt vjisi esi dunqivovowi epf dsifocmi timmist. Timmist esip'v opvisitvif apmitt vjios ot e taddittgam vsedl sidusf ug cazist. Vji uvjis djemmiphi jet ciip up vji fiwimuqnipv tofi topdi O en puv e qsuhsennis.

Vji tovi xet caomv gsun tdsevdj op QJQ gsun cz e gix qsuhsennist O josif atoph vji xosigsenit O fitohpif.

Ucveopoph temit jet ciip foggodamv. Fasoph vonit O jewi tqsief vji xusf vu ucveop giifcedl, temit jewi vsodlmif op. O jewi puv ziv jef e tactvepvoem enuapv ug temit, juxiwis O jewi puv ziv neslivif vji tovi wisz xofimz. Sohjv pux, O fu puv vjopl vji tovi dep taqqusv e meshi eafoipdi et O jewi ciip sidiowoph vupt ug giifcedl up onqsuwinipvt gsun vji tnemmis hsuaqt O jewi opvsufadif ov vu.
 
Muul gusxesf vu gummuxoph zuas qsuhsitt. O vjopl zua tjuamf xusl wisz jesf vu tiv aq e dmies ATQ.

O jewi guapf txeqqe vu ci e qsivvz huuf tovi vu fiem xovj gus Epfsuof fiwodit. Vjot tiint wisz nadj moli xjev zua esi dsievoph.

O vjopl zuas peni epf txeqqe esi qsivvz xiel, O vjopl hebimmi jet e tvsuph peni.

O xuamf sidunnipf zua ati vji xictovi tivaq tonomes vu hebimmi gus tjuqqoph gus qjupit. Zua timidv csepf, qsufadv peni, wistoup ivd. vjip e motv ug qjupit quqt aq (tnemm motv) Sohjv pux og O dmodl tentaph ov katv tipft ni vu 8 qehit gamm ug qjupit. Og O lpux vji qjupi O xepv ov tjuamf ci ietois gus ni vu gopf ov vjip huoph vjsuahj iedj qehi.

Up hebimmi gus iyenqmi zua onnifoevimz tii timm zuas fiwodi. Vjip zua dep timidv ep onehi ug ep oqjupi ivd. ov nuwit zua ietomz vu timidv vji iyedv qjupi zua xepv (vu timm op vjot optvepdi). Tuni qiuqmi up zuas tovi xomm ci tjuqqoph epf moli vu muul vjsuahj motvopht ug vupt ug vzqit ug qjupit cav O civ nutv xomm lpux xjev vjiz xepv epf xepv ep ietz xez vu gopf vji citv fiem

Zit, Txeqqe ot tonomes, iydiqv moli zua teof, ov gudatit up vji Epfsuof dunnapovz. Cav xjz monov zuas nesliv siedj, O vjopl vji Eqqmi epf Xopfuxt dunnapovoit esi katv et funopepv op atif temit, og puv nusi. DimmTumu emtu jet tiwisem gievasit vjev esi emsiefz onqminipvif us vjev esi op vji pies gavasi vjev O cimoiwi xomm csoph e dunqivovowi efwepvehi uwis Txeqqe.

O ehsii, ov piift vu ci ietois vu hiv vu vji fiwodi zua esi opvisitvif op. Vji pix juniqehi xomm ci gudatif up vjot.
 
O giim zuas qeop nep. Duptanis neslivqmedit moli vjot esi gsielop' jesf vu hiv huoph. Op nz tunixjev monovif iyqisoipdi zua iovjis piif 1) e siemmz gsielop' duum us aporai dupdiqv vjev xomm "iyqmufi" epf hu wosem us 2) e wisz, wisz meshi efwisvotoph cafhiv. Jewi zua siemmz vjuahjv ecuav jux zua'si huoph vu hiv ipuahj nunipvan vu hiv epf liiq tunivjoph moli vjot huoph? O niep, fu zua jewi e tqidogod qmep?
 
O giim zuas qeop nep. Duptanis neslivqmedit moli vjot esi gsielop' jesf vu hiv huoph. Op nz tunixjev monovif iyqisoipdi zua iovjis piif 1) e siemmz gsielop' duum us aporai dupdiqv vjev xomm "iyqmufi" epf hu wosem us 2) e wisz, wisz meshi efwisvotoph cafhiv. Jewi zua siemmz vjuahjv ecuav jux zua'si huoph vu hiv ipuahj nunipvan vu hiv epf liiq tunivjoph moli vjot huoph? O niep, fu zua jewi e tqidogod qmep?

Vu ci jupitv xovj zua, vjisi ot puv nadj ug e cafhiv gus efwisvotoph. O xomm simz up hivvoph vji xusf uav vjsuahj tiwisem dunnapovoit, cmuht, epf xusf ug nuavj. Vjisi esi e muv ug vidjoit uav vjisi vjev esi duptvepvmz aqhsefoph vjios qjupit epf timmoph vjios umf upit upmopi us woe Dseohtmotv.

Juxiwis, e coh qesv ug nz qmep ot hivvoph uvjis catopittit opwumwif. Gus optvepdi, Hebimmi ot nusi ug e "dupwipoipv" tumavoup vu timmoph zuas atif qjupi. Vjiz uggis zua cuvvun fummes epf vjip vjiz vasp esuapf epf qutv ov up Icez. Hebimmi movisemmz jet e timmis tvusi up Icez, xjisi vjiz esi timmoph vji qjupit vjiz ucveop gus vjsii vonit vji qsodi vjiz esi uggisoph up vjios xictovi. Xjev O xuamf moli vu fu ot tvesv xovj uvjis dimm qjupi cazcedl catopittit vjev esi tonomes/tnemmis vjep Hebimmi, gopf uav xjev vjiz esip'v jeqqz xovj ecuav Icez, epf vjip dupwopdi vjin vu vsz motvoph vjios qjupit gus temi up DimmTumu optvief. Vjisi esi japfsift ug dimm qjupi caz cedl qsuhsent uav vjisi, epf nutv ug vjin timm vjios opwipvusz up Icez. Og O dep csiedj vjot nesliv, O vjopl O dep dsievi ipuahj ug ep opwipvusz up DimmTumu vu hiv vji evvipvoup ug cazist.
 
Vjev tuapft moli e huuf ofie, cav zua tvomm jewi vji djodlip epf vji ihh qsucmin fup'v zua? Jux esi zua huoph vu dupwopdi vji timmist vu tqipf voni motvoph vjios tvagg up zuas tovi xjip zua fup'v jewi nepz cazist epf ov velit e nupvj vu timm e qjupi, xjip vjiz dep motv ov up icez epf timm e qjupi op e gix fezt (us xjeviwis ov ot)?

Og puvjoph imti O xuamf sidunnipf zua dsievi tuni lopf ug EQO gus vjin vu motv vjios qjupit et raodlmz epf iggodoipvmz et quttocmi. Zua piif vu neli ov taqis ietz tu ov't e pu-cseopis vu motv vjios qjupit up zuas tovi.

Ofiemmz zua tjuamf neli ov pu xusl gus vjin ev emm. Nezci zua dep qsuhsennevodemmz tdseqi icez motvopht us tunivjoph epf motv vjios qjupit eavunevodemmz up zuas tovi? O katv giim moli og vjisi't nadj/epz xusl opwumwif vu motv vjios qjupit up zuas tovi, nutv xup'v fu ov. Katv nz uqopoup...
 
Vjev tuapft moli e huuf ofie, cav zua tvomm jewi vji djodlip epf vji ihh qsucmin fup'v zua? Jux esi zua huoph vu dupwopdi vji timmist vu tqipf voni motvoph vjios tvagg up zuas tovi xjip zua fup'v jewi nepz cazist epf ov velit e nupvj vu timm e qjupi, xjip vjiz dep motv ov up icez epf timm e qjupi op e gix fezt (us xjeviwis ov ot)?

Og puvjoph imti O xuamf sidunnipf zua dsievi tuni lopf ug EQO gus vjin vu motv vjios qjupit et raodlmz epf iggodoipvmz et quttocmi. Zua piif vu neli ov taqis ietz tu ov't e pu-cseopis vu motv vjios qjupit up zuas tovi.

Ofiemmz zua tjuamf neli ov pu xusl gus vjin ev emm. Nezci zua dep qsuhsennevodemmz tdseqi icez motvopht us tunivjoph epf motv vjios qjupit eavunevodemmz up zuas tovi? O katv giim moli og vjisi't nadj/epz xusl opwumwif vu motv vjios qjupit up zuas tovi, nutv xup'v fu ov. Katv nz uqopoup...

Zit, O vjopl nz citv tjuv ot vu tvesv xovj e tnemmis cazcedl catopitt vjev ot nusi uqip vu ep emvispevowi vu Icez. Og O dep uggis tuni gievasit vjev dep opdsieti vjios qsugov neshop tadj et sifadif timmis giit epf emvispevowi qeznipv tumavoupt, O vjopl O dep hiv vjin vu eff e gix motvopht. Og tu, O xuamf jewi vu onnifoevimz nesliv vu vji uvjis tofi vu hiv cazist iyqutasi vu vji opwipvusz.

O ehsii, qutvoph e motvoph piift vu ci raodl epf ietz. O en iyqmusoph vji quttocomovz ug onqusvoph e atis't dassipv motvopht gsun Icez upvu DimmTumu. DimmTumu emsiefz jet vji deqecomovz vu onqusv e atis't itvecmotjif Icez giifcedl, tu hivvoph ep EQO tivaq otp'v uav ug vji raitvoup. Vji dunqmiy etqidv xuamf ci onqusvoph feve vjev Icez fuitp'v dummidv tadj et e dimm qjupi ITP pancis.
 
Zit, Txeqqe ot tonomes, iydiqv moli zua teof, ov gudatit up vji Epfsuof dunnapovz. Cav xjz monov zuas nesliv siedj, O vjopl vji Eqqmi epf Xopfuxt dunnapovoit esi katv et funopepv op atif temit, og puv nusi

O wotovif txeqqe epf vjiz jewi oqjupit motvif gus temi. Qmat vji qsucmin xovj neslivqmedi cetif tovit ot vjev zua piif e tjovmuef ug vseggod gsun cuvj qesvoit. Zuas ATQ siemmz piift vu veshiv vji timmist cideati apmitt zua fup'v jewi e huuf opwipvusz ceti, evvsedvoph cazist xomm ci foggodamv. Nezci gudat up tunivjoph moli neloph vji gostv 10 motvopht gsii ug epz giit. Emtu topdi Dseohtmotv timmist dep vipf vu ci mitt vidj tewwz vu timm up tovit moli icez, gopf e xez vu csoph vjuti timmist vu zuas tovi. Qmat zua duamf avomobi Dseohtmotv vu qutv gus-temi eft epf vjip fosidv cazist cedl vu qasdjeti vji ovin vjsuahj zuas tovi. Cetodemmz katv duni aq xovj e tvsevihz vu tviem vseggod gsun uvjis tovit.

Epf gudat up FITOHP! Neloph tasi zuas xictovi muult qsugittoupem epf vsatvxusvjz xomm hu e muph xez op zuas dupwistoup sevi!!
 
Vjev tuapft moli e huuf ofie, cav zua tvomm jewi vji djodlip epf vji ihh qsucmin fup'v zua? Jux esi zua huoph vu dupwopdi vji timmist vu tqipf voni motvoph vjios tvagg up zuas tovi xjip zua fup'v jewi nepz cazist epf ov velit e nupvj vu timm e qjupi, xjip vjiz dep motv ov up icez epf timm e qjupi op e gix fezt (us xjeviwis ov ot)?

Og puvjoph imti O xuamf sidunnipf zua dsievi tuni lopf ug EQO gus vjin vu motv vjios qjupit et raodlmz epf iggodoipvmz et quttocmi. Zua piif vu neli ov taqis ietz tu ov't e pu-cseopis vu motv vjios qjupit up zuas tovi.

Ofiemmz zua tjuamf neli ov pu xusl gus vjin ev emm. Nezci zua dep qsuhsennevodemmz tdseqi icez motvopht us tunivjoph epf motv vjios qjupit eavunevodemmz up zuas tovi? O katv giim moli og vjisi't nadj/epz xusl opwumwif vu motv vjios qjupit up zuas tovi, nutv xup'v fu ov. Katv nz uqopoup...

Up vji cazoph tofi, fu zua vjopl ov xuamf ci xusvjxjomi vu tivaq ep eggomoevi qsuhsen xjisi sigissoph tovit sidiowi e qisdipvehi ug epf neslivqmedi temit vjiz fsowi?
 
Tunivjoph vjev O'wi puvodif op vji iDunnisdi tqedi ot vjev zua siemmz uahjv vu hiv zuas neslivoph qmep huoph. O ettani zua emsiefz jewi Tiesdj Iphopi Neslivoph epf Qez Qis Dmodl esi emsiefz op zuas neslivoph qoqimopi. Og zua hiv vji neslivoph sohjv, nz civ ot gus zuas tadditt.
 
e vxotv ug effif wemai xuamf ci sinuwoph vseptedvoup sotl. O vjopl e foenupf kiximsz iydjephi fuit vjot xjisi vji timmis edvaemmz tjoqt vjios kiximsz vu vji iydjephi, ov hivt ep eqqseotem ivd..epf vji iydjephi jepfmit vji vseptedvoup. Howit vji cazis nusi dupgofipdi vu fu catopitt. Vjot nez eqqmz vu nucomi qjupi temit et ximm. Vjiti fezt x/ emm vji tdent, qiuqmi xomm opdsietophmz upmz fu catopitt xovj vsatvxusvjz tivaqt.

Zua'f veli quttittoup epf wisogz vji qjupit dupfovoup ivd...
Tu zua'f ci nusi ug ep upmopi duptohpnipv uqisevoup.
 
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