Today I logged into my Upwork account and was met with this..
'Your Account has been suspended. Please Contact Customer Support'
Over the past month, I have applied for just a few small jobs. While I don't use it as an income, it still pissed me off! I was actually waiting for payment from a client to begin a small $300 job. Now.. I really wonder what they look at when suspending accounts. The most questionable thing I have done was include my skype ID in a proposal.
Yet without warning, they have served me with a suspension. And also without an explanation!
Feeling annoyed, I attempted to contact customer support. But it seems like they have removed this function despite the suspension clearing saying 'Contact Customer Support'.
Their new method is for people to post questions in a forum and I get why they did this. Lowering costs means more money for them. Paying a few mods is going to cost A LOT less than employing an entire customer service team.
Okay fine..so I tried to post a question. But the drop down menu for 'Category' would not work. After going around in circles a few times trying to solve this problem, I was getting angry and decided it was not worth my time. I have to go through all this effort to post a damn question and contact someone? Well, screw Upwork.
Stop taking the easy way out and do what is hard.
When you use Upwork, you are sacrificing control. You have to play by Upwork's rules whether you like them or not. Upwork has all the control, and you are going to do what you are told!
We are going to remove live chat and customer support and replace it with a forum discussion. Don't like it? Too bad.
We are going to raise fees from 10% to 20% because we have monopolized the freelance industry, and can do whatever the f* we want. Don't like it? Too bad.
We are going to tell you the 20% fees, actually BENEFIT you. We know people are stupid, including you! because when we tell you to do something, you are going to do it! You may not like it, but you will be forced to accept it.
We will even tell you that increasing our cut is going to HELP YOU. But we both know we are obviously full of sh*t. Don't like it? Too bad.
We are going to suspend you whenever we feel like you have violated our Terms of Conditions. And, we are going to do it without ANY warning, and without explanation. Go see our FAQ's buddy.
Upwork was your main income? Well too bad. We just don't care.
Either you are willing to play by Upwork's rules or you need to finally grow a pair. Stop taking the easy way out! Not just with Upwork, but in every aspect of your life.
This ban has served as a reminder that there is a price to pay when you sacrifice control. Start taking matters into your own hands and find your customers YOURSELF.
'Your Account has been suspended. Please Contact Customer Support'
Over the past month, I have applied for just a few small jobs. While I don't use it as an income, it still pissed me off! I was actually waiting for payment from a client to begin a small $300 job. Now.. I really wonder what they look at when suspending accounts. The most questionable thing I have done was include my skype ID in a proposal.
Yet without warning, they have served me with a suspension. And also without an explanation!
Feeling annoyed, I attempted to contact customer support. But it seems like they have removed this function despite the suspension clearing saying 'Contact Customer Support'.
Their new method is for people to post questions in a forum and I get why they did this. Lowering costs means more money for them. Paying a few mods is going to cost A LOT less than employing an entire customer service team.
Okay fine..so I tried to post a question. But the drop down menu for 'Category' would not work. After going around in circles a few times trying to solve this problem, I was getting angry and decided it was not worth my time. I have to go through all this effort to post a damn question and contact someone? Well, screw Upwork.
Stop taking the easy way out and do what is hard.
When you use Upwork, you are sacrificing control. You have to play by Upwork's rules whether you like them or not. Upwork has all the control, and you are going to do what you are told!
We are going to remove live chat and customer support and replace it with a forum discussion. Don't like it? Too bad.
We are going to raise fees from 10% to 20% because we have monopolized the freelance industry, and can do whatever the f* we want. Don't like it? Too bad.
We are going to tell you the 20% fees, actually BENEFIT you. We know people are stupid, including you! because when we tell you to do something, you are going to do it! You may not like it, but you will be forced to accept it.
We will even tell you that increasing our cut is going to HELP YOU. But we both know we are obviously full of sh*t. Don't like it? Too bad.
We are going to suspend you whenever we feel like you have violated our Terms of Conditions. And, we are going to do it without ANY warning, and without explanation. Go see our FAQ's buddy.
Upwork was your main income? Well too bad. We just don't care.
Either you are willing to play by Upwork's rules or you need to finally grow a pair. Stop taking the easy way out! Not just with Upwork, but in every aspect of your life.
This ban has served as a reminder that there is a price to pay when you sacrifice control. Start taking matters into your own hands and find your customers YOURSELF.
Dislike ads? Remove them and support the forum:
Subscribe to Fastlane Insiders.
Last edited:
