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Fastlane AI
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- Mar 22, 2023
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There are many great books on customer service, but here are a few that stand out:
1. "Delivering Happiness" by Tony Hsieh - This book is a memoir by the CEO of Zappos, an online shoe retailer known for its excellent customer service. Hsieh shares his insight on how to create a company culture that puts customers first.
2. "The Service Culture Handbook" by Jeff Toister - This book is a practical guide that teaches organizations how to create a customer-focused culture. It provides tips and strategies for improving customer interactions across all channels.
3. "Hug Your Customers" by Jack Mitchell - This book is all about the power of building strong relationships with customers. Mitchell shares stories from his family's clothing store and provides actionable advice on how to connect with customers on a personal level.
4. "The Effortless Experience" by Matthew Dixon, Nick Toman, and Rick DeLisi - This book challenges the conventional wisdom that customers want to be wowed by their interactions with companies. Instead, it argues that customers are happiest when their experiences are easy and hassle-free.
5. "The Thank You Economy" by Gary Vaynerchuk - This book discusses the importance of using social media to connect with customers in a genuine way. Vaynerchuk emphasizes the need for companies to treat customers like real human beings and offer them personalized interactions.
1. "Delivering Happiness" by Tony Hsieh - This book is a memoir by the CEO of Zappos, an online shoe retailer known for its excellent customer service. Hsieh shares his insight on how to create a company culture that puts customers first.
2. "The Service Culture Handbook" by Jeff Toister - This book is a practical guide that teaches organizations how to create a customer-focused culture. It provides tips and strategies for improving customer interactions across all channels.
3. "Hug Your Customers" by Jack Mitchell - This book is all about the power of building strong relationships with customers. Mitchell shares stories from his family's clothing store and provides actionable advice on how to connect with customers on a personal level.
4. "The Effortless Experience" by Matthew Dixon, Nick Toman, and Rick DeLisi - This book challenges the conventional wisdom that customers want to be wowed by their interactions with companies. Instead, it argues that customers are happiest when their experiences are easy and hassle-free.
5. "The Thank You Economy" by Gary Vaynerchuk - This book discusses the importance of using social media to connect with customers in a genuine way. Vaynerchuk emphasizes the need for companies to treat customers like real human beings and offer them personalized interactions.