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- Aug 13, 2018
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Hello all!
I've created an eCommerce site that sells t-shirts to dog owners. It's called Rusty's Puppy Emporium. All the t-shirts are screen printed by me and are original designs.
I've started running Facebook ads and have pretty good conversions when it comes to people clicking the link and going to my site. However, I'm still waiting on my 1st sale. Please go to my site and tell me anything that you think could be a potential issue as it pertains to lack of sales.
The website is www.rustyspuppyemporium.com
Be honest and let me have it!
Couple of first reactions:
- Site is extremely slow to load. This will hurt you a lot. I would have bounced if I wasn't planning to stay around and do a quick audit. I bet you can speed up your site by taking down all the images and re-uploading them as compressed versions of themselves. Use "save for web" on photoshop if you have it, or google an alternative.
- Shirts have no product descriptions other than the generic bulleted list followed by your guarantee. This is table stakes. Of COURSE your shirts have to have this.
• 100% preshrunk ringspun cottonWhat you need is about 100 words of some enticing copy that tells a story of why the shirt is awesome. This will accomplish a lot of things: (1) It will appeal to the readers (not just the lookers) on your page. (2) It will give you a chance to make an emotional appeal, not just a bland logical one. (3) It will help your SEO on the page so that you can start to rank for keywords like "pug life t-shirt," "pug owner t-shirt," or "pug design t-shirt." Example:
• 65% polyester 35% cotton
• ¾" rib knit collar
• Double-needle stitched sleeves and bottom hem
• Taped neck and shoulders
Tell the world how much you love your pugs every time you pull on this super-soft t-shirt. You'll be proud to show off the monochromatic pug design, and you'll have a chance to brag about your pug every time people ask about the Pug Life. For all the pug lovers in your life, this 100% preshrunk ringspun cotton t-shirt is the perfect gift item, and for everyone else who just doesn't understand pugs, well, more's the pity.Better yet, have the shirt description written in "Rusty's" voice, with tons of humor and maybe even a Yorkshire Terrier's opinion of pugs. There's a reason that the Twitter account "Thoughts of Dog" is so popular. - It looks like your images have descriptive filenames but not alt image tags. Again, this is a simple thing you can do to the site to boost your SEO, this time when people are conducting an image search for your prime keywords.
- While the price seems a bit steep, I think it's not about the price. All over your site, there are offers for a 20% discount. But until I'm bought in to the idea of buying these shirts (at ANY price), I don't care.
- Your site has no "trust symbols" in prominent places. The 4 icons that you have under "4 GREAT REASONS TO BUY FROM US" are the closest thing you have, but they are too small to really understand what you're seeing, especially if you're scanning fast. Try putting them in a row that spans the full width of the page. Examples of trust symbols:
• ReviewsIf you don't have any of these things, give your friends some shirts for free in exchange for a review, an instagram post, etc. until you can accumulate a good number of items. People look for "social proof." They want to think it's a thriving site before they buy.
• "As seen in" notices
• Celebrities wearing the shirts
• Real people wearing the shirts in everyday life ("spotted in the wild" vs. posed) - There is no business address listed on the contact page. This makes you look like less of a "real" business and therefore less trustworthy. How do I know I'll get my stuff? However, I dug a little deeper and found an address in your privacy policy, which, upon looking a little deeper, appears to be your home address (at least, it's a residential address). It's not expensive to get a UPS store mailbox to solve this so that you're not displaying your home address to the world. Also, it's super simple to set up a Google voice phone number for free so that you have a contact number.
- Your business name is confusing. Puppy Emporium sounds too close to "puppy mill" and definitely doesn't evoke a place where a person would buy shirts.
- Check out Sea Dog | Shop the Original Store for ideas (their store is similar)
- Get your friends to write you some testimonials ASAP
- Go onto dog forums and facebook groups to get the language people are using about their dobermans or labs or whatever, and borrow copy fragments from them to sprinkle into your product descriptions.
- Amp up the emotion. People LOVE their dogs. Tap in to that.
- Tell more stories. Stories will carry the brand forward and enhance people's perception of the value of the shirts. Maybe it's the story of the girl who loved her wine and her lab. Maybe it's the story of the 4-legged boss. You get the idea. You've already got a ton of amazing story prompts, right on the front of your shirts.
- Look up the concept of "Social Proof" by Robert Cialdini and try to incorporate more of that on your site.
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