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Customer Service We provide excellence CUSTOMER disSERVICE!

Discussion in 'People Mgmt: Customers, Employees, Investors' started by MJ DeMarco, Apr 10, 2017.

  1. MJ DeMarco
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    MJ DeMarco Raving Lunatic Staff Member Read Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass LEGENDARY CONTRIBUTOR Summit Attendee

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    Wow, how are they surviving? Barriers to entry so high they can skirt?
     
  2. Longinus
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    Longinus Gold Contributor Read Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    Barriers are pretty high (exceptional transport), but they are bleeding every day: changing strategies every two months, appointing more new managers who take zero responsibility, annexing other companies, choking all initiative,... All fed by megalomania and short term vision.

    Meanwhile this bureaucratic mess encounters massive liquidity problems, but hey, at least they are the number one in their country!

    The software company: I have no clue. It's a French company and French companies prefer products from their own country, even if it sucks. Sometimes I think we're the only client, hence the stress about the review.
     
    Last edited: Apr 12, 2017
    MidwestLandlord and MJ DeMarco like this.
  3. jasoncuellar123
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    jasoncuellar123 Do you know de way? Read Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    IMG_3781.JPG
     
    Last edited: Apr 17, 2017
  4. biophase
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    biophase Legendary Contributor I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass LEGENDARY CONTRIBUTOR Summit Attendee

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    No, that should be normal business service.
     
  5. rogainer
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    rogainer 10 2 10 Speedway Pass

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    Seems obvious. But no one does it.
     
  6. Dylan_91
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    Dylan_91 Bronze Contributor Read Millionaire Fastlane I've Read UNSCRIPTED Speedway Pass

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    True, I'm saying that normal should be to go above and beyond but if you look at where most things are it's definitely not the norm.
     
  7. Roli
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    Roli Silver Contributor Read Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    This is straight from the "I'll go right ahead and do that for you", whilst not going right ahead and doing it playbook.
     
  8. SquatchMan
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    SquatchMan Silver Contributor Read Millionaire Fastlane I've Read UNSCRIPTED FASTLANE INSIDER Speedway Pass

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    Most businesses I deal with have crappy customer service and it turns me off.

    Companies view customer service as a cost center, when it should be considered a revenue generator.

    Years ago I called a local mechanic. The guy that picks up the phone has an Indian accent and I can hear lots of chattering in the background... Probably a call center.

    *click*

    The next guy I call has his cellphone number listed. He has amazing customer service, a good price, and is honest. He even has his assistant give customers a ride to their home/office after they drop their car off.

    I've recommended him to lots of friends because he is amazing. Naturally, his shop is super busy.