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LPPC
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- Mar 6, 2016
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I just wanted to post an update, maybe it would be helpful to someone.
The supplier decided to give me double the shipment amount as a refund. This means that the bad batch was 40 pieces, and now I will get another 80 pieces ''without paying''. This will cover my losses and probably also the potential profit i could have made.
I have decided to order more from this manufacturer, although their first shipment was very sloppy. They provide 40 pieces of this 80 piece refund and the supplier provides the other 40. The reason is that they have given me the best offer out of 30+ suppliers I have contacted. Their product looks better and is cheaper than all the others and on top of that they have doubled the battery capacity without charging me much extra. If this next batch will be good, then it would be a good long term relationship.
The first batch's motherboard was customized for me because of the battery increase. This also caused the defect in the first batch. The supplier said that the reason that they delivered a bad batch this time (that could have been avoided had they tested it throughly before shipment) is because they just moved to a new location and they are very busy. It is not a good excuse in my opinion, but it explains a lot.
I will ofcourse do an inspection this time before shipping. And they also agreed that I will pay only after inspection has finished and the results are good.
Maybe I am crazy to go with them again, but it could also be the right decision this time.
This supplier (not manufacturer) has proved itself by being fair and refunding me. It makes me realise how important good relationships with suppliers are.
The supplier decided to give me double the shipment amount as a refund. This means that the bad batch was 40 pieces, and now I will get another 80 pieces ''without paying''. This will cover my losses and probably also the potential profit i could have made.
I have decided to order more from this manufacturer, although their first shipment was very sloppy. They provide 40 pieces of this 80 piece refund and the supplier provides the other 40. The reason is that they have given me the best offer out of 30+ suppliers I have contacted. Their product looks better and is cheaper than all the others and on top of that they have doubled the battery capacity without charging me much extra. If this next batch will be good, then it would be a good long term relationship.
The first batch's motherboard was customized for me because of the battery increase. This also caused the defect in the first batch. The supplier said that the reason that they delivered a bad batch this time (that could have been avoided had they tested it throughly before shipment) is because they just moved to a new location and they are very busy. It is not a good excuse in my opinion, but it explains a lot.
I will ofcourse do an inspection this time before shipping. And they also agreed that I will pay only after inspection has finished and the results are good.
Maybe I am crazy to go with them again, but it could also be the right decision this time.
This supplier (not manufacturer) has proved itself by being fair and refunding me. It makes me realise how important good relationships with suppliers are.