Schwabs CEO has a great story about the importance of the little things. In one of his final business classes his professor handed everybody a blank sheet of paper and said “I’ve taught you all I can about formulas and management. The most important thing in business and your final exam is this: what is the name of the lady who cleans this building?”
As simple as it sounds these little things really add up. Say hi to people, compliment them on something, or just smile and nod. You don’t need to be an “extrovert” to be a good person who is likeable and dramatically improve somebody else’s day.
I’d also add: hold doors, please and thank you always.
As simple as it sounds these little things really add up. Say hi to people, compliment them on something, or just smile and nod. You don’t need to be an “extrovert” to be a good person who is likeable and dramatically improve somebody else’s day.
I’d also add: hold doors, please and thank you always.