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Andy777E

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All,

We have a corporate app on a big platform(Similar to Salesforce you can say). It's free but some Fortune 100 companies are using it in Production(We don't have much tracking due to 'big platform' constraints but we know weather they are using it in Dev or Prod from stats we get. We are trying to request some more stats. There are no Pro or Basic options - Either apps are free or paid- simple.
Questions and challenges I have and appreciate your help:
1) How do I engage corporate clients already using it? Normally they don't respond.
2) Some Clients request (we have an approval process) but never download or install/configure after we approve. We offered help with demo/webinars but most just don't respond.
What is the best way to get a response? We have reached out by email /phone.
 

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Raja

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Dec 31, 2019
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All,

We have a corporate app on a big platform(Similar to Salesforce you can say). It's free but some Fortune 100 companies are using it in Production(We don't have much tracking due to 'big platform' constraints but we know weather they are using it in Dev or Prod from stats we get. We are trying to request some more stats. There are no Pro or Basic options - Either apps are free or paid- simple.
Questions and challenges I have and appreciate your help:
1) How do I engage corporate clients already using it? Normally they don't respond.
2) Some Clients request (we have an approval process) but never download or install/configure after we approve. We offered help with demo/webinars but most just don't respond.
What is the best way to get a response? We have reached out by email /phone.
Disclaimer: Not an expert or even domain experience.

most of saas business limits on their free use.
for example, you can see firebase or Github actions etc.

you can limit time, bandwidth, the number of people(team), some blocked feature, etc, etc.
 

Andy777E

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True and understood! However App is not built on an independent platform and we have some constraints - we can't limit features,bandwidth etc.
 
Last edited:

Andy777E

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Appreciate any ideas/courses/books on how to engage clients. Clients are big but we can't restrict features.
Just need to add value to get some stats from them. Few ideas I have:
1) Survey and offer $20 eGift Card
2) Engage them for the upcoming release for Beta testing and provide $50 eGift Card as a token of appreciation.
3) Start sending monthly newsletter/ features etc

Appreciate input!
 

AppMan

Contributor
May 25, 2019
123
70
58
All,

We have a corporate app on a big platform(Similar to Salesforce you can say). It's free but some Fortune 100 companies are using it in Production(We don't have much tracking due to 'big platform' constraints but we know weather they are using it in Dev or Prod from stats we get. We are trying to request some more stats. There are no Pro or Basic options - Either apps are free or paid- simple.
Questions and challenges I have and appreciate your help:
1) How do I engage corporate clients already using it? Normally they don't respond.
2) Some Clients request (we have an approval process) but never download or install/configure after we approve. We offered help with demo/webinars but most just don't respond.
What is the best way to get a response? We have reached out by email /phone.
Free software usually have very flexable agreement to the business, you can always terminate it at any time then ask them if they want to continue to switch to the paid plan , also you can set the usage limit , then show message saying you exceed the humber of customer/orders if you want more switch to paid , there are too many ways . Unless you interrupt their service they will be not willing to negotiate
 

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