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Mute the mic when you're not talking to your customer?Or completely wall off each cubicle.
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Free registration at the forum removes this block.My business is growing and I've got what is essentially a call center of 5 cubicles in one room with everyone a phone call. It gets LOUD. So loud that customers respond to words from people in the background or are so frustrated with background noise that they ask us to call them back when it is quieter. What can I do to keep it quieter and the conversations clearer. We already have 60" high L Shape cubicles so we are all pretty well blocked off. And we have $75 headsets.
Any better headsets? Acoustical foam? Plants?
Haha! Yes! I did work in Boulder!! I heard the whole Ricoh/Apex story a few times. I was there from 7/09-12/09. I saw very quickly I was going no where with that place and left after only 5 months. Didn't start my own business at that point, but I didn't have Mr. DeMarco either. I know, not an excuse, but nevertheless, it seems I needed a little push from someone and because of Mr. DeMarco, I am getting a HUGE push from A LOT of people!!Did you work in Boulder? I was there from 2000 to 2009. I worked a helpdesk for Amtrak account for about 5 years, then went to the printer division which I never really cared for. My group got outsourced to a company called Apex Computer systems (IBM printer division sold to Ricoh). I got laid off from Apex in 2011, started my own business and haven't looked back. That was my 'taste' of corporate life, and I have NO desire to go back to this environment.
Remote work has its own complications and costs associated with it. Corporate America is constantly hiring/laying off remote workers. When a company needs to downsize, remotes are the 1st to go. One of the biggest concerns about remote workers is the lack of supervision. And honestly, if I cannot control every aspect of MY business, I won't do it.
This plus sound deadening material on the ceiling - sound reflects off ceilings so easily - even the acoustic tile that people use. Carpet (even regular office carpet, but they do make sound deadening carpet too) on the ceiling would work wonders.Soft surfaces do the best. Carpet, soft backed chairs, acoustic baffles. Also - make sure you don't pin up paper over all the cubicles - it eliminates the sound absorption of the cubicles.
My business is growing and I've got what is essentially a call center of 5 cubicles in one room with everyone a phone call. It gets LOUD. So loud that customers respond to words from people in the background or are so frustrated with background noise that they ask us to call them back when it is quieter. What can I do to keep it quieter and the conversations clearer. We already have 60" high L Shape cubicles so we are all pretty well blocked off. And we have $75 headsets.
Any better headsets? Acoustical foam? Plants?
When I worked in a call center environment at IBM, they had white noise pumping through the call center. They swear it helped. Might be something to research. I can also attest to the ceiling height. Drop ceilings seem to help dramatically...at least from my experience.
Remote work has its own complications and costs associated with it. Corporate America is constantly hiring/laying off remote workers. When a company needs to downsize, remotes are the 1st to go. One of the biggest concerns about remote workers is the lack of supervision. And honestly, if I cannot control every aspect of MY business, I won't do it.How much are you paying the callers?
Why not let them work remotely?
Why not hire remote telemarketers in the first place?
Eliminate the physical call center and you eliminate the noise of the physical call center.
Is there some particular aspect of your business that necessitates that you have a physical call center?
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