Provide Relative-Value or Die Trying
Read Rat-Race Escape!
- Dec 20, 2020
Off topic but your brand looks awesome!My company orders custom printed cardboard boxes that we used to ship out our orders. Our last box order was 15,000 boxes at a price of about $9000.
Of course, some of these boxes did not print out correctly. Some had partial printing, others were printed badly offset, and some other boxes were just not made to spec.
So I took photos and emailed the company and told them that we had about 300 boxes that were not properly made. When I placed a new order I asked for a credit for those 300 boxes which would’ve amounted to about $180.
The salesman of the company came to my warehouse because he wanted to inspect the poorly made boxes. However we had already used them all because we needed to ship our Christmas orders. He said sorry we cannot give you credit for boxes that you have used. You only get credits for boxes that are unusable.
Talk about a horrible customer service policy. He expected us to set aside each box that was not made to specifications in order for us to get a $.60 credit on each one. I told him that on this next order we are going to inspect each box and let him know right away and reject any boxes that are not made to specifications. I told him that there was probably more than 300 boxes but I just gave him a round a number estimate.
Needless to say I am looking for a new box supplier because the supplier is willing to lose a $20,000 a year account over $180.
Check out the photos. What more proof do you need? Don’t be this company!
This box had no printing at all on it.
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