- Thread starter
- #7
Are the hijackers an American company?
I'm fairly certain they were Chinese as they only updated their prices at night.
Buy all of their inventory with a rathole account, complain to Amazon that it's counterfeit, deface the packaging, and return it.
Good idea, bad idea? That's just my knee jerk reaction.
I was going to buy all their inventory, but apparently they knew this was coming. Upon trying to max the quantity in my cart, I was told "this seller limits purchases to 1 per customer". So that was a no-go.
I did manage to have the very last hijacker removed yesterday morning though, so for anyone else who has the same problem and stumbles upon this thread, here is how I removed the most persistent hijackers I've ever had...
First, I followed the advice of these 3 detailed guides:
How To Report A Seller On Amazon And Fight Hijackers Who Steal Or Piggyback On Your Listing - MyWifeQuitHerJob.com
https://www.junglescout.com/blog/amazon-product-listing-hijacked/
The Ultimate Guide on How to Remove Hijackers or Piggybackers from Your Amazon Listings
Of course Amazon doesn't tell you when they take action or why, so I can only guess based on what I did the day before the final hijacker was removed. So here is what I did that I think finally got results:
1. I created a very detailed, professional email based on my test-buy with a list of differences and side-by-side pictures to back them up and sent it to seller-performance@amazon.com, seller-performance-policy@amazon.com, and jeff@amazon.com. I had done this before, but I didn't have as many details and only submitted it through Amazon's Seller Support System.
2. I also called Amazon customer service through this link:
Amazon Sign In
I entered the case as "Problem with order -> Wrong item or not as expected -> Item Doesn't Match Website Description". I was connected to a very helpful U.S. based Amazon rep thankfully (I guess unicorns do exist), and I requested a full refund for the test-buy and asked her to please file a report that the product is a counterfeit. She told me this report starts an internal investigation to the matter.
So at this point, I basically had a detailed report filed through both Seller Support and also through their Customer Support.
3. I had a few customers who bought the counterfeit message me with their problem. Between these customers and the people who left 1-star reviews, I reach out to almost all of them, providing them step-by-step instructions to do exactly as I did in step 2 above.
So at this point, I had filed reports from both the buyer's and seller's side of things, and I also had at least a couple customers hopefully file reports as well.
The next morning, I checked my listing and the very last hijacker/thief was gone. Now, all I'm left with are 25-30 1-star reviews which I'm going to be requesting to be removed.
Moving forward, here is how I plan to make my defense against hijackers bulletproof:
1. Register my trademark through the USPTO
2. Register for Amazon brand registry 2.0
3. Redesign both packaging and my product to clearly incorporate my brands logo
4. In the near future, I am going to be creating molds for several new products. I am going to look into having my logo built into the mold so it is engraved onto my product.
5. Use software to notify me immediately of hijackers so I can take action immediately
Dislike ads? Remove them and support the forum:
Subscribe to Fastlane Insiders.