Is this the best strategy to win costumers?

[kkompoti]

http://www.boredpanda.com/47-year-f...ebook&utm_medium=link&utm_campaign=BPFacebook

Jen in my opinion does a fantastic job with her answers. But if you have Jen in your company answering like that to costumers what will you do? Give her a raise or show her the way out?

 

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[devine]

I would pay money to spend time with such people and learn from them.
But you know, I think Jen is not an employee, or it's just responses that company came up with.

 

[Scot]

Social media has changed the way we do business. When you have created responses like that on Twitter, not only do you give a positive customer experience, you also have the potential to go viral. So you get two wins at once. A positive customer experience and free marketing.

Many businesses are learning that this is a great option.