biophase
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In unscripted MJ said to listen to feedback based off multiple feecback echoes to which I agree but what I don't understand is:
1. When he means "Multiple"..just how much is "Multiple" In the book he gave an example of 20 but wouldn't that be too little feedback to act on? Wouldn't a base of like EX: 300 or 3000 be a better indicator of actionable feeback to act on? This leads to my next question
2. He said "When several people request something you lack, you can bet the market-mind thinks similarly" but how would this be as accurately determined? EX: If you have a customer base of 300,000 and you have feedback echoes of 400 to redesign your website. How would you determine if the other 299,600 customers would or wouldn't want a redesigned site by otherwise assuming "The market thinks clearly"?
Maybe I'm thinking about this too hard
Sh*t you need 300 people for feedback? If I get 2-3 complaints I'm changing something. 20 would be way too much. 1 complaint is ok, 2 is starting a pattern, 3 is definitely a pattern, 4 is too much, 5 is WTF my product sucks.
Most people won't complain, so if you get 2, it probably represents 200 people. If you ever get 300 complaints you're f*cked.