-Good website, good brand, make it look mature. None of that "randy's websites" garbage.
-Give it a bloated footer full of legal disclaimers, "work for us" page, etc.
-Phone number with a menu. Pay some chick on fiverr to record your announcements. "Press 3 to be connected with a representative". Find a phone service like ringcentral, openphone, grasshopper, etc. Voicenation is a cheap answering service you can use.
-Have calls go to an answering service for a small monthly fee before they are forwarded to your "department".
-Every call you say "great question, ____" "in my experience ______" "with the clients we've had in your industry we've always done ___" etc.
-Look like a pro by asking good questions, listening, and not being a moron.
-Every situation, do not act like it's your first time.
When the client says "so what's next?", have an answer. Do not sound like a nerd losing his virginity who has no idea what to stick in what.
Say things like "how it works is _____" "the next steps are ______" "don't worry, we get that question all the time".
Say "we", not "I" or "me". You're a company now.
I always said "we" even when I was mowing lawns for people off of craigslist and living at home. Fast forward a few years and WE are now filing franchise disclosures and operating in multiple states.
Find 5 companies you want to be seen similar to and copy most of how they portray themselves.
-Give it a bloated footer full of legal disclaimers, "work for us" page, etc.
-Phone number with a menu. Pay some chick on fiverr to record your announcements. "Press 3 to be connected with a representative". Find a phone service like ringcentral, openphone, grasshopper, etc. Voicenation is a cheap answering service you can use.
-Have calls go to an answering service for a small monthly fee before they are forwarded to your "department".
-Every call you say "great question, ____" "in my experience ______" "with the clients we've had in your industry we've always done ___" etc.
-Look like a pro by asking good questions, listening, and not being a moron.
-Every situation, do not act like it's your first time.
When the client says "so what's next?", have an answer. Do not sound like a nerd losing his virginity who has no idea what to stick in what.
Say things like "how it works is _____" "the next steps are ______" "don't worry, we get that question all the time".
Say "we", not "I" or "me". You're a company now.
I always said "we" even when I was mowing lawns for people off of craigslist and living at home. Fast forward a few years and WE are now filing franchise disclosures and operating in multiple states.
Find 5 companies you want to be seen similar to and copy most of how they portray themselves.