Any ideas or strategies you would like to share?
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Free registration at the forum removes this block.prayer !any ideas or strategies you would like to share?
In my experience when it comes to dealing with passive agressive people, I have found that by calling them on their behavior usually works pretty well.
Ignore them. A few years back I had a guy that wanted to return a car charger after he used it for an ten minutes in the parking lot to charge his phone (when he bought it my manager told him no refunds and stamped his reciept no refund becuase the guy told him upfront he just needed to get a number and make a call) and he sat in our store for 2 hours waiting to get a refund, quietly. He got loud once when another customer was buying a car charger and I told him I would call the cops for trespass if he didnt quiet down. Lunchtime came and I bought him pizza with the rest of us. After he ate, he meekly left. I know - as a business owner it wasnt worth the 20 bucks to piss the guy off, but you arent in business until you have a least a few inapropriate battles. Looking back - quite possibly that is my worst customer service story ever, but well worth the cost because I'm still in business and the customer and I can laugh about it now (he did come back in a few weeks later and apologized probably because he needed something else and didnt want to drive 30 minutes to the closest place to get it. We didnt stamp his receipt that time.)
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