- Thread starter
- #4
Thanks for your reply. Seems i did not explain the idea well enough.I honestly didn't understand exactly what the product is. Do you offer outsourced customer service to companies?
If this is the case... Why target big companies like BMW? It is very likely that they already have their own customer service or agreements with other companies that give them preferential treatment.
Why not create a service for small companies instead?
With C0VlD-19 and lockdowns in Europe, many small companies are working with e-commerce. Many of them need an outsourced customer service, because they don't have the resources to create an in-house one.
This could be a good business. Also because I'm looking for companies that do this, but I can't find any.
The ideas was to enhance customer service to a level, that customers actually WANT to come back to XYZ. Instead of "have to".
But i talked to somebody, who has done this professionally over some years for different major car makers.
Result was: Customer serveys where done, over and over. Results showed that enhancements are urgently necessary in customer service, car configurator etc... Customer even went so far and offered ideas to the car makers through the surveys.
What changed? NOTHING. It seems, that as long as no other car maker is offering better (or BEST ) service, there is no reason to enhance the customer service. Customer comes just for my kind of car anyway. Why enhance anything, outside of my product - the car maker asks...
So : topic closed, i got my answer...
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