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CPC and Amazon Help

kd38

New Contributor
Oct 15, 2014
14
11
19
Hey guys,

I sell toys on FBA (manufactured in china), and now Amazon are saying they need a CPC (childs product certificate), I have got a lab tested our product which passes for the CPC, but amazon are annoying not accepting the certificate, I was wondering if anyone has had any success in doing so before as I would appreciate some advice.

I live in the UK and import it to FBA USA.

Lab testing was completed by a company called ACT which is located in the US and is on the cpsc.gov website.

I have filled out what amazon requires but they keep coming with some automated response and not telling me exactly what to do.

This was their response:

(1)

• We were not able to verify the supplier information listed on the invoice provided. Please provide an invoice with valid, verifiable supplier information.

Invoice has the website, address, email of our supplier. Not sure what else they need. I also asked what was missing and the response was

1) While the documents provided appear to have met our basic requirements, this application does include internal checks that we are unable to divulge as doing so may compromise this process.

So here I am not knowing what to do to move forward.

(2)

• The CPC includes a certifying body that is not located in the US.

The lab we chose was ACT, which is listed on the accepted testing laboratory for the CPSC website… AND we sent it off to their long beach lab.


37e3d9bf7a718cbb88d6bbf11e3ae7c7ac2b957e.png2878x1562



and their response

2) Unfortunately, due to the proprietary nature of these applications, Seller Support is unable to provide any additional information outside of what has already been communicated about required testing for Toy products sold in the US. A list of each consumer product safety regulation to which the product was certified for needs rules requiring Third-Party Testing and a Children’s Product Certificate can be viewed on the US Consumer Product Safety Commission (CPSC) website for Toy products sold in the US. We recommend contacting the manufacture for further information if necessary.

ok, she did not mention anything that could help with the above image showing that the company is in the US.

(3)

• The product you have applied to sell has not been tested for all applicable standards within the CPC provided.

As far as we were told, it needed to be ASTM F 963-17 compliant and Prop 65.




9222e8d5e21cb90c783467e4a3e8f6d645a10228.jpg1828x1232



Both marked as C when tested (compliant).

Their response

3) Please be advised that Amazon’s requirement are in accordance with the rules and regulation set forth by the US Consumer Product Safety Commission (CPSC) for Toy products sold in the US. You can learn more about Toy product visiting the US CPSC website: CPSC.gov

Has someone had any experience in the past getting a CPC accepted with Amazon? It’s frustrating because, they basically ignored everything I said, and came back with a robotic generic response, which provided zero help.

If anyone has had any experience or can provide any guidance… PLEASE HELP!
 

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LinorCG

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I too had this issue with one of the toys I bought from a wholesaler. They're asking for a CPC and the company who manufactured it gave me a CPSIA. I was questioning the Amazon Rep how did the current seller able to list his product if the manufacturer only had a CPSIA? They couldn't answer and kept asking for a CPC. :(
 

kd38

New Contributor
Oct 15, 2014
14
11
19
I too had this issue with one of the toys I bought from a wholesaler. They're asking for a CPC and the company who manufactured it gave me a CPSIA. I was questioning the Amazon Rep how did the current seller able to list his product if the manufacturer only had a CPSIA? They couldn't answer and kept asking for a CPC. :(
The CPC is fine and pretty easy to get. The issue I’m having is amazon accepting the CPC.

Example - they are complaining that the verifying body isn’t in the US, even after providing screenshots proving that the laboratory is in CA. Then when showing then the screenshots they reply with the most automated non relevant message ever.


Sent from my iPhone using Tapatalk
 

LinorCG

Business Building Warrior
FASTLANE INSIDER
Read Millionaire Fastlane
I've Read UNSCRIPTED
Speedway Pass
Feb 6, 2014
406
474
246
Australia
The CPC is fine and pretty easy to get. The issue I’m having is amazon accepting the CPC.

Example - they are complaining that the verifying body isn’t in the US, even after providing screenshots proving that the laboratory is in CA. Then when showing then the screenshots they reply with the most automated non relevant message ever.


Sent from my iPhone using Tapatalk
Sorry to hear that. If ever try raising another request and see if you can get another agent.
 

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