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WEB SCHOOL Common Question by clients

Moneymakermitch

New Contributor
Nov 12, 2013
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Just got off the phone with a client and got asked a question which lead me to wonder how others would answer this:

Client - " I guess your just going to take a template from a website and replace it with my pictures and my text"?

I answered with "I taught myself how to code so its custom html/css "

I am however using template themes from themeforest and than adding the clients info, pics and doing my best to make it SEO optimized.

Is this an okay way to handle this ? I don't want anyone to feel ripped off but I am indeed taking a theme and making it to suit the needs of the client.

How would you answer / handle this question?
 

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404profound

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Well, you sure as hell don't want to lie.

If I am your client and I ask you to code a custom page transition animation, which for someone who knows CSS is trivial, and you can't do it, you will be caught in the lie. A better approach is to say "Yes, and I will augment what is provided with the base theme per your requirements." If this is not acceptable to the client, you are not qualified to take on their work. So I would recommend learning how to code, or narrowing your search to clients who do not need a custom solution.
 
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Moneymakermitch

New Contributor
Nov 12, 2013
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Well, you sure as hell don't want to lie.

If I am your client and I ask you to code a custom page transition animation, which for someone who knows CSS is trivial, and you can't do it, you will be caught in the lie. A better approach is to say "Yes, and I will augment what is provided with the base theme per your requirements." If this is not acceptable to the client, you are not qualified to take on their work. So I would recommend learning how to code, or narrowing your search to clients who do not need a custom solution.

Thanks for the reply. Yes your right I dont want to lie, I do know how to code at an average level but just dont want them to think its some easy thing they could just throw together. Plus coding a website from scratch it may not be something they end up liking as they usually say " I want my website to look just like this one " which was already made with a pre exsisting theme.
 

SD Entrepreneur

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Jul 12, 2019
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I'm not a web designer but have used Wordpress and other themes to create websites myself... I would say something like:

"Depending on your budget and scope of work, there are times when we use high quality templates as a starting point. However, these typically require customizations and other code to bring your ideas to life. If you are looking for a website that is started from the ground up/coded, this will double/triple... the costs but is certainly an option."

Perhaps setting that expectation initially and qualifying clients a bit more about what they want, what budget range they're working with, etc. could help.
 
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Moneymakermitch

New Contributor
Nov 12, 2013
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Cool, I really like that answer. It adds the option but more likely forces the hand. If they did want something more extreme it could be done though, like it.
 

1step

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I am guessing something you are saying or doing is leading them to this conclusion. Maybe it is your pricing being low or lower than they would expect that is making them think this.

I guess it depends on the type of client you're speaking with but assuming this is just some random local service business that will need a run of the mill site I would just tell them the truth.

"Yes, I will find and purchase a template that is similar to what you are looking for. After acquiring that template I will make the changes necessary to give you the site you want. I know both html and css and am able to use these skills to take the template and turn it into exactly what you need/want.

Of course I could also custom code a site for you if that is what you would like however I have found using a template saves a ton of time and money and yet we can still come to a result that gives you exactly what you want."

Now if you were charging this client $5,000 for this site which you are using a template for then this may not be a good response however that doesn't seem to be the case for you.
 

Kevin88660

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Feb 8, 2019
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Just got off the phone with a client and got asked a question which lead me to wonder how others would answer this:

Client - " I guess your just going to take a template from a website and replace it with my pictures and my text"?

I answered with "I taught myself how to code so its custom html/css "

I am however using template themes from themeforest and than adding the clients info, pics and doing my best to make it SEO optimized.

Is this an okay way to handle this ? I don't want anyone to feel ripped off but I am indeed taking a theme and making it to suit the needs of the client.

How would you answer / handle this question?
The client sounds like a troll.

I am in sales. In my experience the clients care about results that they want. It doesn't matter to them what it costs you.

These are the Lookie loos- people who often masquerade as buyers but have no real intention of ever buying.
 

Barry_M

Contributor
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Jul 26, 2019
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Well, you sure as hell don't want to lie.

If I am your client and I ask you to code a custom page transition animation, which for someone who knows CSS is trivial, and you can't do it, you will be caught in the lie. A better approach is to say "Yes, and I will augment what is provided with the base theme per your requirements." If this is not acceptable to the client, you are not qualified to take on their work. So I would recommend learning how to code, or narrowing your search to clients who do not need a custom solution.
This 100% and you have lied to your customer! You will get caught out some day and exposed. The person you do this to will tell other people. If you cant do something for the client then just tell them you cant do it. Dont tell them your all singing and all dancing when your not.
 

JB92

New Contributor
Apr 28, 2019
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Just got off the phone with a client and got asked a question which lead me to wonder how others would answer this:

Client - " I guess your just going to take a template from a website and replace it with my pictures and my text"?

I answered with "I taught myself how to code so its custom html/css "

I am however using template themes from themeforest and than adding the clients info, pics and doing my best to make it SEO optimized.

Is this an okay way to handle this ? I don't want anyone to feel ripped off but I am indeed taking a theme and making it to suit the needs of the client.

How would you answer / handle this question?
Just be honest, there is no reason to hide you are using themes. You can even explain using a Theme as the base framework allows you offer web services for a lower budget & shorter timescales, if you are looking for a completely bespoke website the price would be x10 what has been quoted, it would also take much longer to provide the complete website.
 

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