I've just had this happen to me, but on the other side of the coin... and I really felt like "ghosting" him because he's being an idiot...
Customer orders something, shipping to Ireland is 6 to 10 days with priority mail, or 6 to 10 weeks with first class... but he asks for first class shipping.
I verify that the time frame is acceptable (6 to 10 weeks) and he is ok with it
4 weeks later... where is my box? why haven't I gotten it yet? I want a refund!!!
I said "but you were ok with 6 to 10 weeks when you placed the order"
I still ended up giving him a full refund (sigh) to make him happy, and hopefully more business in the future.
Sometimes it's the business, sometimes it's the customer asking for something that we can't give.
If the customer would ask it in a different tone then sometimes it's easier to do something for them... (sigh)
Hope that helps
Thanks to COVID I'm back on the front line doing customer service, I've had a few customers like this, I might refund the shipping but not the product, if the communication with them is clear before I send it they aren't getting charity out of me for being a dick. Like @amp0193 said. I laugh when people try it on then threaten to shame me on social media. Sure tell everyone how you're an idiot, you'll either get called out, or get support from other idiots, either way I don't care.
If you can't tell it's been a rough day
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