I am sorry to see what a big problem you have, and will offer the best suggestions that I can.
Trade Assurance: In my 2019 revision I mention rule changes that were made at the end of December 2018. There is now a 30 day limit for lodging a claim "after the Date of Confirmed Receipt of the Products.” You will need to act quickly if making a claim.
Unfortunately, you cannot make a claim based on your own inspection, even if supported by photos. They will only consider claims supported by an inspection by one of their authorized Inspection Services. You can only use ones that advertise their services on Alibaba.
I think that unless you can arrange an inspection in time, your best hope is to work with the supplier without making a Trade Assurance claim.
In answer to your questions:
1. Packaging for shipping is generally regarded as the responsibility of the supplier.
The damage appears to me to be a result of the goods simply rubbing together, rather than rough handling. Tissue paper between the items would be the most common method of protecting them. I think most buyers would expect that to be done without asking.
2. I think you have every right to ask the supplier to remedy the problem. The question is how can that be done? Was the freight cost substantially less than the cost of goods? If so, they might want them returned at their cost. In any case, as I always advise, try to make the situation a win/win.
By that I mean you both lose something, possibly by offering to accept a refund of 50%, or replacement at their expense, but you pay 50%.
If you think it is reasonable to expect more from them, ask politely, and assure them of your continued business once this problem is fixed.
You did slip up badly in not making sure the contract was formalized with a signature - and a chop.
3. If the supplier's relationship with the manufacturer is good, they should be able to get some compensation from the manufacturer. It appears to me that the manufacturer is the one at fault for the damage, because they were the ones that packed the goods.
Best wishes with your negotiations.
Walter
Trade Assurance: In my 2019 revision I mention rule changes that were made at the end of December 2018. There is now a 30 day limit for lodging a claim "after the Date of Confirmed Receipt of the Products.” You will need to act quickly if making a claim.
Unfortunately, you cannot make a claim based on your own inspection, even if supported by photos. They will only consider claims supported by an inspection by one of their authorized Inspection Services. You can only use ones that advertise their services on Alibaba.
I think that unless you can arrange an inspection in time, your best hope is to work with the supplier without making a Trade Assurance claim.
In answer to your questions:
1. Packaging for shipping is generally regarded as the responsibility of the supplier.
The damage appears to me to be a result of the goods simply rubbing together, rather than rough handling. Tissue paper between the items would be the most common method of protecting them. I think most buyers would expect that to be done without asking.
2. I think you have every right to ask the supplier to remedy the problem. The question is how can that be done? Was the freight cost substantially less than the cost of goods? If so, they might want them returned at their cost. In any case, as I always advise, try to make the situation a win/win.
By that I mean you both lose something, possibly by offering to accept a refund of 50%, or replacement at their expense, but you pay 50%.
If you think it is reasonable to expect more from them, ask politely, and assure them of your continued business once this problem is fixed.
You did slip up badly in not making sure the contract was formalized with a signature - and a chop.
3. If the supplier's relationship with the manufacturer is good, they should be able to get some compensation from the manufacturer. It appears to me that the manufacturer is the one at fault for the damage, because they were the ones that packed the goods.
Best wishes with your negotiations.
Walter