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- #31
This resonates with me as I have experienced this feeling enough times to kill a normal man. The main thing to keep in mind is the type of business we are in. It's a service business. We have direct and instantaneous feedback from our clients and market which can be both a blessing and a curse.
The curse being it is never easy taking an uppercut to the chin due to a mistake on something you or your team has done. While I can say it hurts less the more you fail, it will still always hurt. But this pain is a GOOD thing if you use it as such. It's a guidepost...
The blessing being you get that IMMEDIATE feedback in regard to your failure and how you can immediately fix the potential issue and how you can avoid such a problem moving forward. This allows you to RAPIDLY change and adapt based on the needs of your clients.
Just today I had an employee send a client an email suggesting some new campaign ideas for maybe 1 or 2 months down the road as we like to plan ahead. The client took it ENTIRELY the wrong way and became upset. I immediately pounced into action and poured sand on the spark to prevent a full blown fire. I could have just curled into a ball, but it's all down to our choices.
- Do you want your business to prosper?
- Do you want your life to continuously change for the better?
- Do you want to constantly implement systems and processes to significantly reduce or prevent the likelihood of such a scenario from happening again?
If the answer is yes, then take a stand whenever duty calls. It's tough, but so are all good things worth doing.
All rings so true man. Thanks for the reply.
It reminds me of something I heard from Gary Vee that I loved. Something like "if you're trying to be a millionaire, you have to respect how hard it is. 99% of people never get there. Respect it and know that it's going to be hard. It should be hard."
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