For me it depends how much the fee was... If it's $40 and I have to haggle for weeks to get it, is it really worth it?
My thoughts too.
Typically, I just say: "I order $xx,xxx from China every month. If you want my business, you will redo the sample to my specs. If not, I will fond someone else.".
Ha love it.
Edit: As a sub-note I was busy and forgot to accept their $100 refund option - so it auto escalated to ali. Actually interested to see how ali process the dispute (seeing as it's a small amount and I don't really care if they side against me).
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