Thread: 1-800# for website?

We keep debating on whether or not to offer an 800# for customer service on our site. ...We are trying to get the site to be independent of us, however, we don't want to lose a lot of business either. One half of the debate is if our UI is easy enough, we shouldn't be getting any calls, and if they use the internet they should be able to get all their questions answered on our site. We're also thinking that we only need a small number of sales per month to breakeven with our costs, which I don't anticipate will be an issue, so anything above that is gravy. The other side is that we want to be there for the people that still have questions or can't figure out how to navigate the site, but it would cost us more as we would have to hire people (probably do it ourselves until sales require employees) or be tether to our phone all the time.

What has been your experience with 800#s online? Do you call them? Do you like them? Is it worth it to offer a phone line to people, or should we not concentrate on this segment of our users? Any thoughts?

I think you should offer a phone line to people. I like to know that there is atleast a possibility of getting a human being to talk to, rather than to just figure it out from the website.

That being said, I don't like answering our phone. This is because I'm not knowledgeable about our products but my work around that is to just say I am only a receptionist. When my husband answers the phone, 90% of the time it results in a sale. But we really encourage people to purchase via the website.

Really timely thread yves, Im with the same doubt.

Do you know how much can cost to setup and maintain one?

Great, great feedback everyone, thank you. We will get a 800#.

Jorge, currently we have a phoneline thru vmail.com.
Pros:
- $20/month
- professional sounding recording
- 800 number, so we aren't giving out our cell #s (so we can answer the phone professionally)
- can choose different numbers for it to ring to (WildAmbitions and I split up the week, so we aren't each on call 24/7/365)
- missed calls go to you email, then you can log into your vmail acct and hear the message left by the caller
- modifable greetings, including the option of having it "professionally done"

Cons:
- additional fees for minutes used over a certain amount (I think our plan gives us around 200/month- not that many!)

Great yves, thanks!

I was planning to setup one and use it through skype-in to get the phone calls from my computer.

I hope it works ok. I'll check into vmail.com

thanks!

Originally Posted by BLSH

Does Vmail offer personalised/vanity phone #s? Anyone else that offers this service? Like 1800-Flowers etc?

Yes, just check the site: http://gotvmail.com

Originally Posted by Jorge

Yes, just check the site: http://gotvmail.com

Just got one last night and they set up a local number as well. Definitely an easy to use service, i had them randomly slect and 800 number for 15 dollars as opposed to getting a 866/877 number. both numbers we active withing two minutes and i could log in and administer everything online. the only part that confused me was setting up all the different recordings. Once i called their customer service it was done in two minutes.

i didnt even look up the site i had remebered the name from this post which was a good bit ago.... defintly a product of good name selection and great branding.

20 a month doesn't sound like that much if you can expect to surpass it easily in sales amounts, I'd say definitely go for it.

I am using Kall8.com for my online store. It's very cheap. It also supports Fax.

Now-a-day, the cell phone with free national wide long distance call is not a concern. So people call whatever number you put on your web site.

With 1-800 number on your site, it makes your site more professional.

Hey guys, thanks for posting the pricing. I've always wondered how expensive an 800 number was and assumed it was MUCH more expensive. Nice to know that it's actually affordable, if one can figure out how to staf it.

Dylan

for those of you who use kall8.com

let's say i have recording which people can leave a vm.

do i get charged for the minutes left on vm?

also, is this just a call forwarding feature? or is there a call router in which the 800 number is displayed when making outbound calls.

I have used 1800now.com - free to setup, and forwards the 800 number to a ring-to number (your cell or office or whatever). Only 3.9cents per minute. I've had no problems at all. $2 fee if you use less than $20 in minutes.

I've also used my800online.com, which works well, but it is a little more (5.9 per minute) and they don't let you select your 800 number, if that is important to you. No monthly fee however.


Either way, an 800 number is a must for a professional business on the web.

Originally Posted by ryanpal

for those of you who use kall8.com

let's say i have recording which people can leave a vm.

do i get charged for the minutes left on vm?

also, is this just a call forwarding feature? or is there a call router in which the 800 number is displayed when making outbound calls.

I believe Kall8 does charge VM as long as the call is connected.

I forward the call directory to my cell phone, so I can pick it up right away or I direct them into voice mail. They are cheap and good quality so far!