I have to agree with you. After BofA take over CountryWide, they have screw up my account few times. Sadly, all the countrywide local office are closed, so I can't talk to them directly.
I recently invest $ on my IRA with BofA. They keep rejecting my investment with stupid reasons like "Your credit card company decline your payment!"
I talk to my credit card company and told them I have huge spending coming and resubmit the IRA account again. BofA screw up again by creating dupe accounts. Now I have to get refund one of them and talk to IRS why I over invest for the year 2008.