Thread: Made to Stick: Why Companies Should Pave the Way to Praise

Your frustrations feed a lot of families. In America alone, there are about 2.7 million call-center employees who are standing by ready to soothe you. That's roughly the population of Kansas. But what if you've got joy in your heart? Good luck finding someone who cares. In essence, there's a state full of people who exist to handle our complaints and, at best, a canoe full of people to handle our compliments. Why do companies make it so hard for us to say thank you?

read more



More...

This article raises a very good point. And I like the style and message from the authors. Highly recommended.