Thread: How you should NOT treat your clients

Doctors going on strike? I'm glad we don't have to worry about that stuff here, at least for now. You reference a point that most people forget, Doctors are in business. They should treat you like a customer, not a number.

A college professor of mine told me he had an appointment once, so he cancelled meetings and drove across town to go to it. He sat in the waiting room for an hour before being told the doctor couldn't see him.
As I recall the story, it was for a nonemergent reason and the doctor had done that once before. My professor figured out how much his time was worth (I think it was approximately $60) and he sent the Doctor a bill.
The Doctor agreed with my prof. and paid the bill.

Originally Posted by dkt91

Today I had to see the doctor - just a routine medical check-up for which we made the appointment more than two months ago.

So today after school I took the bus (I had to buy a ticket of course!) and set off for my doctor's office. Then, about two bus stops away from the office my cellphone rang. It was the receptionist who told me the appointment had been canceled for today because all the doctors had been on strike. When doctors go on strike they know it weeks before.... so why hadn't they called me a bit earlyer?

Great. I just wasted some money on bus tickets I didn't need and even worse more than two hours of my valuable time. I expect an appropriate compensation or these guys will have seen me for the last time.

And the moral of the story: Don't piss off your clients like that - and in case you do it accidently give them an appropriate compensation and a sorry. So far I got neither - very bad.

1. I hate wasting time and money just as you do. So I agree with your anger.
2. Some clients, be good to them. Others, fire them. Be selective.