The Good Ones Are Quiet - How to shut up bad, loud customers?

[Kevin Peter]

Rebuttal the ones threatening you, give a try!
Even if they write negative, ensure you run a marketing campaign for your current satisfied customers and have them write positive review in the same website or social media.

We had this done, and for 1 negative response, we had 44 positive in 2 days. He couldn't do anything much!

 

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[Deleted20833]

I don't do anything to please them after I already tried to make things right

If they threatened to leave bad reviews, sue me, etc

I tell them they can do whatever they like

 

[GuestA4319]

I don't do anything to please them after I already tried to make things right

If they threatened to leave bad reviews, sue me, etc

I tell them they can do whatever they like

It depends on the market, the product, LTV and the impact the review has to your business. For example if you sell a $2000 product, you need to put customer support as top priority.....but for a $1 mobile app, that's a totally different thing.

 

[Mattie]

I don't know if this will help you or not, and I'm not a Dr. Phil fan, but he did cover some good points in this book about dealing with certain negative people and success.

 

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[Joe Middleton]

I know all too well this struggle. Quite a lot of my clients hat approach the 1-2 year mark of operating ask the same thing.
You need to find an easy and cost-effective way of incentivising your good customers to leave a positive review.
If you're an e-commerce site then you should have your customers' emails. You could send them a friendly email politely asking them to leave a review of their experience. You and incentivise this by telling them that they'll be entered into a competition to win either some free merch or a gift card.