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- #301
Lex DeVille
Sweeping Shadows From Dreams
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The possibility for negative feedback is what was bothering me.
Generally negative feedback happens due to miscommunication or lack of communication, so the only reason you should get negative feedback is if you fail to communicate your value and your terms to the client in ways they understand and accept.
Why did they lower the price for the Adwords? How certain are you that it's because they're trying to undervalue your work? Maybe they under priced because they didn't feel your quality was worth the original amount, or maybe it's something completely different. Maybe they meant to set the price at $80 and not $8.
If you respond in anger and close communication, then you'll lose them as a client and guarantee bad feedback. But, if you focus on finding solutions for the underlying problem, then you'll almost always come out on top.
Anytime I feel like a client has wronged me, I wait to respond. I wait, even if it's a whole day until I cool down so I can make sure I'm not missing something, because usually what I think is the problem, isn't really the problem. Usually it's just a small miscommunication.
Then, when I contact them, I ask questions to clarify the situation.
There's no blanket response for revisions, problems, or anything else. It's just a matter of looking at the situation as objectively as possible, asking yourself why you might be wrong, and then asking questions of the client for clarity.
Always focus on positive outcomes for both of you.
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